Amy Rosema
Spokane,WA
Summary
Dynamic Transportation Specialist with a proven track record at Washington State University, excelling in schedule management and customer service. Enhanced operational efficiency through effective load planning and problem-solving, while fostering strong vendor relationships. Committed to service excellence and compliance, ensuring timely deliveries and high customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Transportation Specalist 2
Washington State University
06.2010 - Current
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Manage motor pool rentals and scheduled maintenance
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Collaborated with personnel to ensure accurate inventory management and order fulfillment.
- Worked with service providers to resolve issues and correct delays.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
Education
Associate of Science - Medical
Interface College
Spokane05-2009
Horticulture Science
Spokane Community College
Spokane, WA06-1993
High School Diploma -
Shadle Park High School
Spokane, WA06-1991
Skills
- Managing schedules
- Efficient document management
- Efficient load planning
- Customer support
- Public transit planning expertise
- Schedule management
- Incident reporting
- Service excellence
- Effective listening
- Problem-solving skills
- Detail-oriented data management
- Customer service expertise
- Conflict resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
- Documented and resolved payroll deduction errors which led to error corrections.
- Achieved cashless office through effectively helping with communication to campus and customers.
- Achieved mobile day permit payments in lot or on app with HONK Mobile by introducing App and QR code for easier customer use and university convenience,
- Documented and resolved banking discrepancies which led to the recovery of $250,000 in misdirected revenue.
- Documented and resolved vendor overcharges from the state contract rates which led to refunds and error corrections.
- Trained and mentored 10 employees.
Certification
Certified in Microsoft
PCI Certified
Safety Certified
First Aid, Defibrillator and Fire Certified
Certified by APPA Supervisor training course
Cash Handling Certification
Languages
English
Native or Bilingual
Timeline
Transportation Specalist 2
Washington State University
06.2010 - Current
Associate of Science - Medical
Interface College
Horticulture Science
Spokane Community College
High School Diploma -
Shadle Park High School
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