Zachary Rowley
San Marcos,TX
Summary
Dedicated Bus Operator with a clean commercial driving record and a valid Texas Class B CDL license. At Transdev Services, I consistently exceeded on-time performance goals while enhancing customer relations through effective communication and passenger assistance. Skilled in vehicle inspections and emergency procedures, I ensure safety and compliance in all operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bus Operator
Transdev Services
07.2018 - Current
- Operated buses safely while adhering to traffic regulations and company policies.
- Assisted passengers with boarding and disembarking, ensuring a smooth experience.
- Communicated effectively with dispatch regarding route changes and passenger needs.
- Adapted to varying schedules and routes while providing reliable transportation services.
- Responded promptly to passenger inquiries, enhancing customer service experience.
- Collaborated with team members to ensure timely departures and arrivals on routes.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Occasionally drove Charters out of standard city operations including but not limited to personal transportation of the university board of regents.
Shuttle Driver
Lion's Club San Marcos
08.2022 - 08.2025
- Transported clients to and from events, ensuring timely arrivals and safety compliance.
- Performed in depth pre and post trip inspections to insure vehicle safety and legal operation
- Assisted passengers with mobility challenges, providing necessary support during boarding and disembarking.
- Coordinated shuttle schedules with event planners to optimize transportation efficiency.
- Adapted to changing routes and schedules while maintaining a high level of service quality.
- Documented vehicle usage and maintenance records accurately for organizational tracking purposes.
- Supported team efforts in training new drivers on safety protocols and operational procedures.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Education
Bachelor of Science - Aeronautical Science
Texas Lutheran University
Seguin, TX05.2018
High School Diploma - General Academics
Lehman HS
Kyle, TX06.2014
Skills
- Clean Commercial driving record
- Vehicle inspection
- Defensive driving
- Accurate recordkeeping
- Wheelchair support
- Weather conditions adaptation
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Customer relations skills
- Passenger assistance
- Route navigation
- GPS mapping
- Incident reporting
- Valid Texas Class B CDL license with Passenger and Air Break endorsements
- Emergency procedures
- Bus inspections
- Safety practices
- Creative problem solver
- Physically active
- Good Baker
Certification
*Texas Class B CDL with Passenger and Air Break Endorsements
*Valib State Physical Exam Certificate
Timeline
Shuttle Driver
Lion's Club San Marcos
08.2022 - 08.2025
Bus Operator
Transdev Services
07.2018 - Current
Bachelor of Science - Aeronautical Science
Texas Lutheran University
High School Diploma - General Academics
Lehman HS