Zachary Rowley
San Marcos,TX
Summary
Dedicated Bus Operator with a clean commercial driving record and a valid Texas Class B CDL license. At Transdev Services, I consistently exceeded on-time performance goals while enhancing customer relations through effective communication and passenger assistance. Skilled in vehicle inspections and emergency procedures, I ensure safety and compliance in all operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bus Operator
Transdev Services
07.2018 - Current
- Operated buses safely while adhering to traffic regulations and company policies.
- Assisted passengers with boarding and disembarking, ensuring a smooth experience.
- Communicated effectively with dispatch regarding route changes and passenger needs.
- Adapted to varying schedules and routes while providing reliable transportation services.
- Responded promptly to passenger inquiries, enhancing customer service experience.
- Collaborated with team members to ensure timely departures and arrivals on routes.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Occasionally drove Charters out of standard city operations including but not limited to personal transportation of the university board of regents.
Shuttle Driver
Lion's Club San Marcos
San Marcos, TX
08.2022 - 08.2025
- Transported clients to and from events, ensuring timely arrivals and safety compliance.
- Performed in depth pre and post trip inspections to insure vehicle safety and legal operation
- Assisted passengers with mobility challenges, providing necessary support during boarding and disembarking.
- Coordinated shuttle schedules with event planners to optimize transportation efficiency.
- Adapted to changing routes and schedules while maintaining a high level of service quality.
- Documented vehicle usage and maintenance records accurately for organizational tracking purposes.
- Supported team efforts in training new drivers on safety protocols and operational procedures.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Education
Bachelor of Science - Aeronautical Science
Texas Lutheran University
Seguin, TX05.2018
High School Diploma - General Academics
Lehman HS
Kyle, TX06.2014
Skills
- Clean Commercial driving record
- Vehicle inspection
- Defensive driving
- Accurate recordkeeping
- Wheelchair support
- Weather conditions adaptation
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Customer relations skills
- Passenger assistance
- Route navigation
- GPS mapping
- Incident reporting
- Valid Texas Class B CDL license with Passenger and Air Break endorsements
- Emergency procedures
- Bus inspections
- Safety practices
- Creative problem solver
- Physically active
- Good Baker
Certification
*Texas Class B CDL with Passenger and Air Break Endorsements
*Valib State Physical Exam Certificate
Timeline
Shuttle Driver
Lion's Club San Marcos
08.2022 - 08.2025
Bus Operator
Transdev Services
07.2018 - Current
Bachelor of Science - Aeronautical Science
Texas Lutheran University
High School Diploma - General Academics
Lehman HS