Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zachary Rowley

San Marcos,TX

Summary

Dedicated Bus Operator with a clean commercial driving record and a valid Texas Class B CDL license. At Transdev Services, I consistently exceeded on-time performance goals while enhancing customer relations through effective communication and passenger assistance. Skilled in vehicle inspections and emergency procedures, I ensure safety and compliance in all operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bus Operator

Transdev Services
07.2018 - Current
  • Operated buses safely while adhering to traffic regulations and company policies.
  • Assisted passengers with boarding and disembarking, ensuring a smooth experience.
  • Communicated effectively with dispatch regarding route changes and passenger needs.
  • Adapted to varying schedules and routes while providing reliable transportation services.
  • Responded promptly to passenger inquiries, enhancing customer service experience.
  • Collaborated with team members to ensure timely departures and arrivals on routes.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Maintained full understanding of local roads and traffic patterns.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
  • Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
  • Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Occasionally drove Charters out of standard city operations including but not limited to personal transportation of the university board of regents.

Shuttle Driver

Lion's Club San Marcos
08.2022 - 08.2025
  • Transported clients to and from events, ensuring timely arrivals and safety compliance.
  • Performed in depth pre and post trip inspections to insure vehicle safety and legal operation
  • Assisted passengers with mobility challenges, providing necessary support during boarding and disembarking.
  • Coordinated shuttle schedules with event planners to optimize transportation efficiency.
  • Adapted to changing routes and schedules while maintaining a high level of service quality.
  • Documented vehicle usage and maintenance records accurately for organizational tracking purposes.
  • Supported team efforts in training new drivers on safety protocols and operational procedures.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.

Education

Bachelor of Science - Aeronautical Science

Texas Lutheran University
Seguin, TX
05.2018

High School Diploma - General Academics

Lehman HS
Kyle, TX
06.2014

Skills

  • Clean Commercial driving record
  • Vehicle inspection
  • Defensive driving
  • Accurate recordkeeping
  • Wheelchair support
  • Weather conditions adaptation
  • Traffic laws compliance
  • Safe driving practices
  • Effective communication skills
  • Customer relations skills
  • Passenger assistance
  • Route navigation
  • GPS mapping
  • Incident reporting
  • Valid Texas Class B CDL license with Passenger and Air Break endorsements
  • Emergency procedures
  • Bus inspections
  • Safety practices
  • Creative problem solver
  • Physically active
  • Good Baker

Certification

*Texas Class B CDL with Passenger and Air Break Endorsements

*Valib State Physical Exam Certificate

Timeline

Shuttle Driver

Lion's Club San Marcos
08.2022 - 08.2025

Bus Operator

Transdev Services
07.2018 - Current

Bachelor of Science - Aeronautical Science

Texas Lutheran University

High School Diploma - General Academics

Lehman HS
Zachary Rowley