Zachary Rushing
Information Systems Engineer
Grayson,Georgia
Summary
Accomplished Lead Technician with 20 years of experience ensuring seamless and efficient operations. Proficient in managing digital engineering assets and supervising departmental personnel. Ready to leverage extensive technical knowledge and adept personnel management skills to streamline employers' technical operations. Driven Systems Administrator with 20 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Seasoned Technology Specialist with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated VM and Cloud infrastructures & on prem systems, including Linux/Unix, Windows and MAC operating systems, servers and software.
Overview
19
19
years of professional experience
Work History
IT Systems Administrator
Georgia Public Web / Accelecom
Sandy Spring, GA
01.2022 - Current
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Configured and tested Windows Server operating systems with roles features.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Developed modification program to determine compatibility with various software.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Contributed to development, administration and testing of disaster recovery plans.
- Mentored employees and offered constructive feedback for performance improvement.
- Orchestrated integration and communication of software upgrades.
- Implemented internet and intranet applications on multiple platforms.
- Attended meetings to deliver status reports to key stakeholders.
- Used Retina and HBSS to secure systems against STIG guidelines.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Created nightly jobs for database backups.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Led server infrastructure development, quality assurance, staging and production systems.
- Supervised move and implementation of Nutanix Server cluster .
- Implemented MS Office Cloud & Sharepoint System.
- Implemented and maintained virtual private networks.
Global Quality Assurance Program Manager
Synamedia
Lawrenceville, GA
04.2021 - 12.2022
- Understood and applied various SDLC and QA methodologies and procedures.
- Worked as business consultant with clients, analysts and team members to develop solutions to meet complex business needs.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- MDM Management JAMF Administrator.
Information Systems Engineer/ Fresh Administrator
Synamedia
Lawrenceville, GA
10.2020 - 04.2021
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Collaborated with key personnel to verify data integrity and compliance with all related regulatory guidelines and legal requirements.
- Refined existent IT policy and guidelines company-wide, resulting in 35% fewer incident reports.
- Managed development of system protocols to deliver complete and persistent data set.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
Tech lead
Cisco / Synamedia
Lawrenceville, GA
08.2015 - 10.2019
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Managed large-scale data transportation projects, including physical medium transit and web-based transmission.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Created curriculum for technical and training for team members and managed overall training for group. .
- Improved organizational efficiency and control costs by educating 6-12 employees on resource and time management.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Head Support Engineer
ZNO Solutions, LLC
Grayson, GA
10.2014 - Current
- Provided support for remote of video and data transmission for private cable operator in Metro Atlanta.
- Responsibilities include but not limited to remote video and desktop support, hardware upgrade recommendation, network monitoring, website updates, upgrades and design.
Senior Networking and Video Customer Support Engineer
Cisco System
Lawrenceville, GA
07.2008 - 08.2015
- In this role primary, technical support for installation, integration, and maintenance of Cisco Digital Broadband Delivery Systems (DBDS) this includes analysis, diagnosis and resolution of technical support problems.
- In addition to video and networking support I am also responsible for training and deployment of new platform technologies.
- Maintained a CStat Score of 4.5 or better for 7 consecutive months.
- Earned a "Pride of Ownership Award" 2011, 2012, 2014 and 2015.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
IT Field Service Technician
Leapfrog Services Inc
Atlanta, GA
12.2007 - 07.2008
- As a Field Service Tech, I preformed IT task on site for network clients.
- Needed to be qualified and friendly, while maintaining very high visibility to clients on all levels. This position required high percentage of problem resolution, using various diagnostic tools and interpersonal skills to guide users through varied situations.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Support Center IT Analyst
Leapfrog Services Inc
Atlanta, GA
10.2005 - 12.2007
- This position was high-touch service provider for not only frontline support but also back in server technology.
- Call center supported numerous Microsoft Windows 2003/2008 Active Directory domains, used remote support to analyze and expedite problem resolution to ensure quality service, and to address clients' needs at all levels of their organizations.
- Prepared variety of different written communications, reports and documents
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Participated in team-building activities to enhance working relationships
Education
B.A - Political Science
Georgia Southern University
Statesboro, GA 08.1996 - 2001.06
Skills
Linux
Timeline
IT Systems Administrator
Georgia Public Web / Accelecom
01.2022 - Current
Global Quality Assurance Program Manager
Synamedia
04.2021 - 12.2022
Information Systems Engineer/ Fresh Administrator
Synamedia
10.2020 - 04.2021
Tech lead
Cisco / Synamedia
08.2015 - 10.2019
Head Support Engineer
ZNO Solutions, LLC
10.2014 - Current
Senior Networking and Video Customer Support Engineer
Cisco System
07.2008 - 08.2015
IT Field Service Technician
Leapfrog Services Inc
12.2007 - 07.2008
Support Center IT Analyst
Leapfrog Services Inc
10.2005 - 12.2007
B.A - Political Science
Georgia Southern University
08.1996 - 2001.06
Similar Profiles
Steven SparksSteven Sparks
Construction Manager at AccelecomConstruction Manager at Accelecom
Shlonda SmithShlonda Smith
Senior Manager, WIC Breastfeeding Program at Georgia Department of Public Health- Georgia WICASenior Manager, WIC Breastfeeding Program at Georgia Department of Public Health- Georgia WICA
Cameron YorkCameron York
Georgia State Trooper at Georgia Department of Public SafetyGeorgia State Trooper at Georgia Department of Public Safety
Eldevell AllenEldevell Allen
High School Counselor at Atlanta Public SchoolsHigh School Counselor at Atlanta Public Schools
Mohammed JhalodwalaMohammed Jhalodwala
Supervisor at State FarmSupervisor at State Farm