Daniel Troutman
Mount Airy,NC
Summary
Skilled IT professional with a background in systems administration, maintenance, and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex systems, including Microsoft operating systems, Google, Zoho, networking, servers, and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
LazerEdge
12.2021 - Current
- Established and enforced policies and best practices to safeguard and protect data, reports and access.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Developed and implemented complex internet and intranet applications on multiple platforms.
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Established compatibility with third-party software by developing modification and integration program.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Planned, tested and supported high-availability infrastructures.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Increased system security and performance with proactive changes.
IT Specialist
AREVO Group, Nc
01.2019 - 05.2021
- Delivered local and remote Tier 1/2 IT support for hardware and software to company personnel.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Managed CRM software with support and implementations
- Planned and executed detailed IT related processes.
- lead multiple meetings with the team and also the company as a whole to release new information about implementations
IT/Electrical Engineer Intern
Richard Childress Racing, Nc
12.2017 - 05.2020
- This was a job shadowing opportunity where I was able to discover many job opportunities.
- I was mainly in the technology department Training an A.I model.
- Collaborated with other engineering disciplines to construct complex projects.
- Worked in the racing and engineering department working with electrical engineering, track development engineering, and Information Technology.
- It was in this position where I found my love for IT
Education
Electrical Engineering
Forsyth Technical Community College
Winston-salem, NCHigh school diploma - STEM
Mount Airy High School
Mount Airy, NC05.2020
Skills
- Windows 0365
- ABM
- AD
- Intune
- Linux
- Google workspaces
- Zoho
- IT support
- Attention to Detail
- User Support
- Networking
- Troubleshooting and Maintenance
- System Administration
- Communication skills
- Computer hardware
- Help desk
Affiliations
- Rotary International
- ITDRC
Certification
CompTIA Security +
CompTIA Network +
AZ-104- Expected Sept 24
LPIC-1- Expected Aug 24
Timeline
IT Systems Administrator
LazerEdge
12.2021 - Current
IT Specialist
AREVO Group, Nc
01.2019 - 05.2021
IT/Electrical Engineer Intern
Richard Childress Racing, Nc
12.2017 - 05.2020
Electrical Engineering
Forsyth Technical Community College
High school diploma - STEM
Mount Airy High School