Zachary Segal
Chicago,IL
Summary
As an experienced hospitality manager, the mission is to curate an unforgettable and immersive experience that captivates guests through exceptional customer service, cutting-edge entertainment, and a vibrant ambiance. By leveraging personal expertise and a dedicated team, always aim to establish the venue as the premier destination, setting new standards of excellence in the industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Founder
Buzzed Bakery
03.2020 - 11.2023
- Created organization's mission and vision statements for use by employees.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
Talent Manager & Artist Relations
Underground Nightclub
05.2021 - 10.2022
- Completed Talent acquisition for top tier talent such as Loud Luxury, Chantel Jeffries, Sickick, Acraze, A-Trak, 50 cent, Riggi & Piros, Luke Alexander, James Kennedy, Cheyenne Giles, etc.
- Communicate with artist teams prior to day of show.
- Making sure all artist riders were taken care of and stage management DOS.
Operations Manager
Nightlife, Hakkasan Group
06.2018 - 02.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Assistant General Manager
PRYSM Nightclub
08.2017 - 06.2018
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
General Manager
Joy District
03.2015 - 08.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
Operations Manager
Rockit Ranch
01.2012 - 02.2015
- Analyzed and reported on key performance metrics to senior management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelors Degree - Criminology
Arizona State University
Tempe, AZ2012
Skills
- Talent Acquisition
- Business Planning
- Strategic Vision
- Team Leadership
- Policy and Procedure Development
- Financial Management
- Operations Management
- Staff Management
- Revenue Development
Certification
Chicago Restaurant Management Certificate
Basset
Timeline
Talent Manager & Artist Relations
Underground Nightclub
05.2021 - 10.2022
Founder
Buzzed Bakery
03.2020 - 11.2023
Operations Manager
Nightlife, Hakkasan Group
06.2018 - 02.2020
Assistant General Manager
PRYSM Nightclub
08.2017 - 06.2018
General Manager
Joy District
03.2015 - 08.2017
Operations Manager
Rockit Ranch
01.2012 - 02.2015
Bachelors Degree - Criminology
Arizona State University
Chicago Restaurant Management Certificate
Basset
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