Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Specialist
American Family Insurance
Spokane, WA
01.2024 - Current
Developed and maintained client relationships to enhance customer satisfaction and retention.
Conducted comprehensive insurance assessments to identify client needs and recommend suitable coverage options.
Implemented targeted marketing strategies to promote new insurance products, resulting in increased lead generation.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Pharmacy Technician
Yokes Fresh Market
Mead, WA
01.2018 - 04.2026
Processed and filled medication orders accurately to ensure patient safety.
Maintained inventory levels and organized pharmaceutical supplies efficiently.
Trained new staff on pharmacy operations and safety protocols effectively.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Cashier
Yokes Fresh Market
Mead, WA
09.2016 - 01.2018
Processed customer transactions accurately and efficiently using point-of-sale systems.
Provided excellent customer service, resolving inquiries and enhancing shopping experiences.
Maintained cleanliness and organization of checkout areas to ensure a welcoming environment.
Assisted in training new cashiers on operational procedures and customer service standards.
Managed cash drawer, balancing daily transactions to ensure financial accuracy.
Courtesy Clerk
Yokes Fresh Market
Mead, WA
05.2014 - 09.2016
Maintained cleanliness and organization throughout store to ensure safety and accessibility.
Trained new staff on store policies, customer service standards, and operational procedures.
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Helped customers take merchandise out of store and loaded items into vehicles.
Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
High School Diploma -
Mount Spokane High School
Mead, WA
06-2016
Skills
Customer service and care
Client relations
Upselling and cross selling
Relationship building
Team collaboration
Problem-solving skills
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Supply restocking
Prescription filling
Certification
CPhT - Certified Pharmacy Technician
Licensed in property, casualty, and life insurance sales
Casual Housekeeper, Laundry Assistant, Dining Asst at Diana Isaac Retirement VillageCasual Housekeeper, Laundry Assistant, Dining Asst at Diana Isaac Retirement Village