Zachary Simpson
Apex,NC
Overview
1
1
year of professional experience
Work History
Resource and Scheduling Specialist
Brightspeed
Remote, USA
11.2024 - Current
- Consistently ranked as the top performer on the scheduling team, processing the highest volume of tickets for four consecutive months by leveraging exceptional organizational skills and meticulous attention to detail.
- Developed and presented a new procedural template for ticket management to the entire team, improving process efficiency and standardizing workflows across the department.
- Facilitated updates during weekly planning meetings by presenting scheduling data to area supervisors, honing the ability to explain detailed information clearly and concisely to a group.
- Acted as a reliable point of contact for team members and cross-functional partners (forecasters, dispatchers), providing timely assistance on complex tickets, and contributing to numerous side projects.
- Maintained a perfect attendance and punctuality record over a full year, demonstrating professional reliability, and commitment to team dependability.
Education
Bachelor of Science - Communication, Journalism
Appalachian State University
Boone, NC, USA05-2021
Skills
- Effective communication
- Project management
- Data analysis
- Team collaboration
- Research skills
- Proficiency in adapting to and learning new systems
Timeline
Resource and Scheduling Specialist
Brightspeed
11.2024 - Current
Bachelor of Science - Communication, Journalism
Appalachian State University