Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Sims

Mobile

Summary

Dedicated professional with experience in fiber optics and network systems. Demonstrated ability to troubleshoot complex issues, provide effective technical support, and collaborate with team members to enhance service quality. Eager to contribute skills to elevate operational efficiency.

Overview

4
4
years of professional experience

Work History

Fiber Operations Technician

Uniti Fiber
Mobile
03.2023 - Current
  • Conducted testing and troubleshooting of fiber optic systems using industry-standard tools.
  • Identified issues with existing cable plants using OTDRs.
  • Provided technical support to clients regarding fiber optic services and installations.
  • Worked with other technicians as part of a team on large projects.

NOC Technician

Uniti Fiber
Mobile
08.2022 - 03.2023
  • Responded to customer support requests and provided technical assistance.
  • Collaborated with team members to troubleshoot equipment failures.
  • Assisted in maintaining network documentation and inventory records.
  • Utilized monitoring tools to analyze system alerts and notifications.
  • Performed troubleshooting to diagnose and resolve technical issues related to networks.

Customer Service NOC Technician

Uniti Fiber
Mobile
03.2022 - 08.2022
  • Assisted customers with inquiries and resolved issues effectively.
  • Collaborated with team members to improve service efficiency and quality.
  • Maintained detailed records of customer interactions for reference.
  • Communicated clearly with diverse customers in a professional manner.

Education

High School Diploma -

Baker High School
Mobile
05-2014

Skills

  • Technical support
  • Network troubleshooting
  • Remote Access tools
  • System monitoring
  • Fiber optic testing
  • Documentation management
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Effective communication

Timeline

Fiber Operations Technician

Uniti Fiber
03.2023 - Current

NOC Technician

Uniti Fiber
08.2022 - 03.2023

Customer Service NOC Technician

Uniti Fiber
03.2022 - 08.2022

High School Diploma -

Baker High School
Zachary Sims