Zachary smalling
Elizabethtown,KY
Summary
Dynamic professional with a proven track record at Alliance Entertainment and UPS, excelling in problem-solving and organization. Recognized for enhancing team performance and customer satisfaction through effective training and collaboration. Adept at multitasking and maintaining composure under pressure, driving excellence in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Pickdesk Lead
Alliance Entertainment
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Outbound Team Lead
UPS
Shepherdsville, KY
10.2021 - 02.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Ged
Skills
- Problem-solving
- Attention to detail
- Multitasking
- Calm under pressure
- Organization and time management
Timeline
Outbound Team Lead
UPS
10.2021 - 02.2025
Pickdesk Lead
Alliance Entertainment
Ged