Zachary Smith

Business Lead June 2025 - Current

• Fielded marketwide B2B inquiries delivering real-time solutions and securing new business sales.
• Empowered sales reps to close new business through active floor engagement, targeted coaching, and performance recognition in team chat.
• Prospect to local business owners delivering competitive Verizon Business product and promotional solutions.

Sales Mentor Oct 2023 - Current

• Led system and sales process training for new hires to accelerate floor integration and performance.
• Supported my STL in driving daily team engagement, resolving rep inquiries, and managing real-time operational needs.
• Facilitated sales role-plays to prepare new hires for complex customer interactions and transaction workflows.
• Fielded calls from reps and new hires to resolve real-time customer challenges and system errors.

Sales Consultant Oct 2022 - Oct 2023

• Engaged customers by building rapport and executing thorough discovery to align cellular solutions with their specific needs.
• Provided dedicated account management support, executing plan changes, billing updates, and account optimizations to resolve client inquiries.
• Cultivated a positive, supportive floor environment that energized peers, elevated team morale, and promoted strong daily sales execution.

Sales Mentor 2016 - 2022

• Prepared incoming sales representatives for live customer interactions through hands-on system instruction and interactive role-play scenarios.
• Assisted managers in team management and training classes
• Set goals for reps with quarterly follow up and metric reviews

Sales Consultant 2014-2016

• Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions
• Demonstrated products to show potential customers benefits and advantages and encourage purchases
• Established new customer accounts through perseverance, dedicated cold calling and exceptional service
• Maintained relationship with clients through daily follow up
• Achieved President's Club Diamond level (over 750 units) 2015-2022

• Communicated all store initiatives and promotions to customers to generate return business
• Greeted customers in a timely fashion, while quickly determining their needs
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
• Gathered sensitive information to update customer profiles and help with reservation requests

• Sorted items according to its destination
• Overlook conveyor belts and maintain proper flow
• Coach and assist newly hired associates in company procedures
• Served on safety committee and preformed presentations for training classes