Zachary Snyder
Ithaca,NY
Summary
Dynamic Property Manager/Maintenance Supervisor with a proven track record at Modern Living Rentals, excelling in tenant relations and vendor management. Demonstrated success in enhancing property aesthetics and safety, Skilled in maintenance knowledge and relationship building, achieving high tenant retention and satisfaction. Prior to that boosting customer loyalty at Lowes Home Improvement through exceptional service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager/Maintenance Supervisor
Modern Living Rentals
05.2019 - Current
- Conduct and complete service work and repairs ensure clear and concise communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- work with other repair technicians or city officials to accomplish necessary repairs needed at that property
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Customer Service Representative
Lowes Home Improvment
01.2017 - 05.2019
- received and stocked store items in a timely manner
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Ithaca High School
Ithaca, NY06-2016
Skills
- Tenant relations
- Vendor Management
Customer service-focused
Property Inspections
- Maintenance knowledge
Landscaping and grounds maintenance
- Relationship Building
Accomplishments
- In 2022 I was Captain in the Enfield volunteer fire department
- In 2023 I was 2nd Assistant chief in the Enfield volunteer fire department
- In 2024 is was 1st Assistant chief in the Enfield volunteer Fire department
- In 2024 I acquired my Emergency Medical Technician certification
Certification
.
Certification
.
Timeline
Property Manager/Maintenance Supervisor
Modern Living Rentals
05.2019 - Current
Customer Service Representative
Lowes Home Improvment
01.2017 - 05.2019
.
High School Diploma -
Ithaca High School
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