Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Zachary Sparks

Odenville,AL

Summary

Dynamic and results-driven professional with a tenacious work ethic. Through point of sales at Chick-fil-A and Southern Brew, I started understanding importance of customer relations and resolved customer issues effectively. Skilled in effective communication and customer relations, I excel in enhancing service experiences, ensuring satisfaction, and overall customer loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Brewista

Southern Brew Coffee
Moody, AL
08.2024 - Current
  • Processed customer orders in point of sale system and managed payments efficiently.
  • Employed upselling techniques to elevate average order value through promotions.
  • Established personal connections with customers to enhance overall service experience.

Maintenance Crew Member

Kirkwood by the River
Irondale, AL
01.2024 - 08.2024
  • Responded to emergency repair requests promptly to minimize downtime.
  • Reported and responded promptly to resident service requests
  • Created a welcoming and respectful environment where residents felt comfortable expressing concerns, building trust, and improving tenant satisfaction.

Team Lead

Chick-Fil-a
Leeds, AL
10.2020 - 01.2024
  • Fostered a positive work culture through promoting communication and strong work ethics.
  • Maintained organization in a fast paced environment.
  • Oversaw team duties whilst multitasking varying personal responsibilities.
  • Managed shipments from receiving to properly storing items.
  • Resolving customer issues and complaints

Driver Associate

United Parcel Service UPS
Birmingham, AL
08.2023 - 12.2023
  • Assisted UPS drivers in timely and safe package delivery to residential and commercial locations.
  • Loaded and unloaded packages, ensuring proper handling and care to prevent damage.
  • Thoroughly organized delivery routes to optimize time and resources.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Skillfully addressing misloaded packages to enhance route planning efficiency.

Education

Associate's - Business Management

Jeerson State Community College
Birmingham, AL
12.2024

High School Diploma -

Moody High School
Moody, AL
05.2022

Skills

  • Effective communication
  • Team leadership
  • Adaptability
  • Tenacious work ethic
  • Interpersonal skills
  • Customer Relations
  • Customer Service

Certification

HVAC certification, Pell City Eden Career Tech Center, Pell City, AL, 04/01/22

Affiliations

  • Recreational fishing
  • Active research and investing opportunities in cryptocurrencies, staying up to date with market trends and emerging technologies
  • User of AI tools for learning, productivity, personal development and exploring how artificial intelligence can enhance day to day life.

References

References available upon request.

Timeline

Brewista

Southern Brew Coffee
08.2024 - Current

Maintenance Crew Member

Kirkwood by the River
01.2024 - 08.2024

Driver Associate

United Parcel Service UPS
08.2023 - 12.2023

Team Lead

Chick-Fil-a
10.2020 - 01.2024

Associate's - Business Management

Jeerson State Community College

High School Diploma -

Moody High School

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Zachary Sparks