Zachary Statts
Manheim,PA
Summary
Dynamic professional with extensive experience in bar management and field supervision. Proven track record in quality control, effective communication, and relationship management, driving exceptional customer satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Bartender
Germania Band Club of Manheim
Manheim, PA
01.2016 - Current
- Managed bar inventory to ensure availability of popular drink selections.
- Provided excellent customer service, fostering welcoming atmosphere for patrons.
- Trained new bartenders on drink preparation and customer interaction standards.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Handled cash transactions accurately, ensuring financial integrity during shifts.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stocked ice bins and coolers during shift.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
Field Manager
Touch of Color Flooring
Harrisburg, PA
03.2023 - 05.2026
- Supervised installation teams to uphold quality and meet company standards, enhancing overall project delivery.
- Communicated with clients to address inquiries and provide project updates promptly.
- Conducted site inspections to assess progress and adherence to project timelines.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
- Managed field crews and technicians at customer job sites, ensuring job performance through metrics tracking and customer satisfaction feedback.
- Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
- Implemented quality control measures throughout the production process to ensure conformance with standards.
- Ensured compliance with applicable laws, regulations and company policies at all times.
- Directed multiple job sites, ensuring site readiness for flooring installation and achieving high-quality project completion that met client expectations.
- Addressed customer inquiries regarding product specifications, pricing, availability and delivery times.
- Provided technical guidance to ensure accuracy of project implementation.
- Interpreted blueprints and diagrams to plan crew activities efficiently.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
Owner
TLC Flooring, LLC
Manheim, PA
11.2015 - 01.2022
- Managed daily operations of business, including hiring and training staff.
- Managed daily operations and staff scheduling for flooring projects.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Managed budgeting and financial oversight to ensure project viability.
- Ensured compliance with local, state, and federal regulations.
- Ensured compliance with industry regulations and quality standards in installations.
- Established relationships with vendors to secure competitive pricing on materials.
- Oversaw customer consultations to determine flooring needs and preferences.
- Strengthened client relationships through attentive customer service.
- Resolved customer complaints and ensured satisfaction with flooring services.
- Developed quality assurance processes to uphold product standards.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Skills
- Inventory management
- Drink preparation
- Cash handling
- Bar sanitation
- Customer relationship management
- Project management
- Quality control
- Effective communication
- Time management
- Progress monitoring
- Field preparation
Timeline
Field Manager
Touch of Color Flooring
03.2023 - 05.2026
Bartender
Germania Band Club of Manheim
01.2016 - Current
Owner
TLC Flooring, LLC
11.2015 - 01.2022