Zachary Stephens
Buchanan,MI
Summary
I have 9 years of experience in the alcohol industry and 7 years of experience managing Michigan's number 1 independent outlet of beer, wine, and spirits. I have extensive product knowledge and over 10,000 hours of on site/ in the field sales experience.
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
Mega-Bev
Kalamazoo, MI
09.2021 - Current
- Oversee daily operations, ensuring optimal inventory levels and product availability.
- Train and mentor staff on customer service standards and sales techniques.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Implemented promotional campaigns to enhance customer engagement and drive foot traffic.
- Collaborated with suppliers to negotiate pricing and improve product offerings.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Developed and implemented promotional strategies to enhance customer engagement and drive foot traffic.
Retail Manager
Mega-Bev
Hastings, MI
09.2020 - 09.2021
- Oversaw daily operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service standards and sales techniques.
- Developed employee schedules to maintain adequate staffing during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
Assistant Manager
Mega-Bev
Kalamazoo, MI
08.2018 - 09.2020
- Led team in daily operations, ensuring efficiency and adherence to company standards.
- Developed training programs to enhance staff performance and operational knowledge.
- Implemented process improvements that streamlined workflow and reduced downtime.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Coloma High School
Coloma, MI05.2014
Skills
- Customer service
- Retail operations
- Sales expertise
- Product merchandising
- Marketing strategies
- Customer engagement
- Team supervision
- Upselling strategies
Timeline
Retail Sales Manager
Mega-Bev
09.2021 - Current
Retail Manager
Mega-Bev
09.2020 - 09.2021
Assistant Manager
Mega-Bev
08.2018 - 09.2020
High School Diploma -
Coloma High School