Zachary Storm`
Mankato,MN
Summary
Cross-trained, multi-functioning professional with 10 years of experience in complex retail landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.
Overview
5
5
years of professional experience
Work History
Assistant Store Leader
Scheels All Sports
10.2018 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Conducted new-hire trainings weekly.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created staff schedules, approved requested time off and updated reports.
- Managed team workload to reach production targets.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
Education
High School Diploma -
Mankato West Senior High School
Mankato, MN06.2010
Skills
- Team Development
- Customer Relationships
- Staff training
- Recruiting and Hiring
- Schedule Coordination
- Meeting Sales Goals
Timeline
Assistant Store Leader
Scheels All Sports
10.2018 - Current
High School Diploma -
Mankato West Senior High School
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