Zachary Taylor
Merry Hill,NC
Summary
Results-driven 911 Director with expertise in crisis management, effective communication, and team mentorship. Proven track record of enhancing operational efficiency and improving response times through comprehensive training programs.
Overview
1
1
Certification
16
16
years of professional experience
Work History
911 Director
Martin County
1528 Prison Camp Rd
11.2014 - Current
- Supervised emergency response operations to ensure effective dispatching and coordination of services.
- Trained and mentored staff on protocols, enhancing team performance and response times.
- Developed and implemented standard operating procedures to improve operational efficiency.
- Analyzed incident reports to identify trends, informing strategic decision-making and resource allocation.
- Managed scheduling and staffing to maintain optimal coverage during peak demand periods.
- Led performance evaluations, providing feedback for continuous improvement among team members.
- Facilitated training programs focused on crisis management and emergency response best practices.
- Improved overall team performance by implementing regular training sessions and skill assessments.
Produce Manager
Piggly Wiggly Supermarket
1007 E Market St, Ahoskie NC
07.2010 - 11.2014
- Oversaw daily produce operations, ensuring quality and freshness standards were consistently met.
- Trained and mentored staff on best practices for inventory management and product display.
- Implemented inventory tracking systems to reduce waste and improve stock rotation efficiency.
- Analyzed sales trends to optimize product selection and enhance customer satisfaction.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
Education
GED -
Bertie High School
Windsor, NCSkills
- Stress tolerance
- Crisis management
- Emergency protocols
- Collaboration
- Radio communications
- Emergency management
- Critical Decision-making
- Teamwork and collaboration
- Prioritizing situations
- Multitasking
- Computer skills
- Active listening
- Effective communication
- CPR and first aid
- Public safety telecommunicator (PST)
- Radio frequencies monitoring
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
Timeline
911 Director
Martin County
11.2014 - Current
Produce Manager
Piggly Wiggly Supermarket
07.2010 - 11.2014
GED -
Bertie High School
2015 Dispatcher of the Year
Voted for by the counties first responders and community for 2015