Zachary Trask

Managed 15–25 daily interactions with café owners and small business clients via phone and email, handling orders and resolving issues directly.
Processed weekly orders typically between 25–150 lbs, coordinating closely with a small warehouse team to ensure accuracy.
Built strong relationships with regular accounts, often recognizing repeat customers and anticipating ordering needs.
Handled shipping concerns personally by contacting carriers and updating customers with realistic delivery timelines.
Tracked 20–40 open orders at a time using spreadsheets or basic CRM tools.
Assisted in onboarding a few new wholesale clients each month, explaining ordering processes and pricing structures.
Communicated low-stock items or roast delays quickly, helping customers adjust before fulfillment.

Delivered customer service to 20–35 clients per shift; provided tailored recommendations based on preferences, budget, and occasion.
Demonstrated product knowledge across wine regions including Napa Valley, Bordeaux, Tuscany, along with spirits categories such as bourbon, tequila, vodka, and Scotch.
Drove sales through upselling, cross-selling, and pairing suggestions.

Processed 40–70 POS transactions per shift; handled cash, credit, and ID verification while maintaining compliance with alcohol regulations.
Managed inventory and merchandising, including receiving shipments, stocking shelves, maintaining displays, and monitoring stock levels.
Built client relationships and supported in-store tastings, increasing repeat business and product awareness.

Managed front desk operations, assisting 30–50 clients daily with grooming and boarding appointments in a fast-paced environment.
Coordinated check-in/check-out for 20–40 dogs per day, verifying vaccination records and confirming service details.
Scheduled 3–6 groomers’ daily calendars, balancing walk-ins, repeat clients, and time-sensitive grooming services.
Processed 50+ daily POS transactions, handling payments, prepaid packages, and service upgrades.
Communicated real-time updates on grooming completion and boarding status while resolving scheduling conflicts and customer concerns.
Maintained accurate client and pet records, supported staff coordination, and ensured compliance with safety and vaccination policies.