Zachary Trauernicht
Student
Waupun,WI
Summary
Background includes Information Technology and Customer Service work focused on experiencing real-world environments and building Information Technology career. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow IT abilities while boosting operational success.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Customer/Food Service Associate
Kwik Trip Inc
Waupun, WI
02.2020 - 12.2020
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Cooked batches of food according to standard recipes.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
IT Help Desk Intern
Waupun School District
Waupun, WI
06.2019 - 08.2019
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Determined hardware and network system issues using effective troubleshooting techniques.
Dairy Worker
Piggly Wiggly Supermarket
Waupun, WI
01.2018 - 05.2019
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Assisted customers with price checking and finding requested items in store.
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
Education
High School Diploma -
Waupun School District
Waupun, WI 09.2015 - 06.2019
Associate of Science - Cybersecurity, Networking, And IT Support
Moraine Park Technical College
Fond Du Lac, WI 08.2019 - Current
Skills
Desktop support
Mac systems
Customer service expert
Windows 10
Software diagnosis
Support Ticket System Management
Technical issues analysis
Multitasking abilities
Microsoft Office
Complaint resolution
Accomplishments
- Badgerboy State
- Ignite Business Competition
- District wide installation of new technology
- Junior Kiwanian
Certification
Cybersecurity Certificate
Timeline
Cybersecurity Certificate
08-2020
Customer/Food Service Associate
Kwik Trip Inc
02.2020 - 12.2020
Associate of Science - Cybersecurity, Networking, And IT Support
Moraine Park Technical College
08.2019 - Current
IT Help Desk Intern
Waupun School District
06.2019 - 08.2019
Dairy Worker
Piggly Wiggly Supermarket
01.2018 - 05.2019
High School Diploma -
Waupun School District
09.2015 - 06.2019