ZACHARY TRUMAN
Summary
Banking professional with 11 years of experience in the financial sector, specializing in client relationship management and financial analysis. Demonstrated expertise in compliance adherence and operational efficiency, leading to enhanced banking processes. Recognized for high productivity and effective communication, ensuring seamless service delivery. Committed to prioritizing customer needs and providing exceptional support.
Overview
10
10
years of professional experience
Work History
Sr. Associate implementations project manager
JPMorgan Chase
06.2024 - Current
- Developed project plans, budgets, and schedules to ensure successful project implementation.
- Monitored project progress to guarantee timely delivery of high-quality deliverables.
- Prepared detailed reports on project status, risks, issues, and recommendations for senior management.
- Provided guidance on best practices in project management processes to enhance team performance.
- Managed client relationships to maintain high satisfaction levels and service quality.
- Identified customer needs promptly to deliver tailored solutions effectively.
- Organized client meetings for regular project updates and feedback.
- Evaluated lending products from banks to recommend optimal solutions for clients.
Sr Due Diligence Analyst
Wells Fargo Bank
06.2020 - 01.2024
- Facilitated client onboarding processes to boost customer satisfaction and engagement.
- Managed client inquiries via phone and email, delivering prompt support and information.
- Developed strong client relationships to drive ongoing retention and loyalty.
- Collaborated with cross-functional teams to address client needs and resolve issues.
- Analyzed client data to identify trends, informing relationship management strategies.
- Monitored financial regulations while collaborating with stakeholders to mitigate risks.
- Identified operational exposures through transaction analysis for proactive risk management.
- Maintained professional communication standards during customer exits and closures.
Wholesale Relationships Associate II
Wells Fargo Bank
01.2017 - 06.2020
- Analyzed customer activity to enhance retention strategies.
- Demonstrated exceptional communication and selling skills.
- Managed credit underwriting, origination, portfolio monitoring, renewals, and annual reviews.
- Collaborated with clients to identify credit needs and strengthen bank relationships.
- Conducted financial analysis of potential credit risks using quantitative and qualitative data.
- Assessed loan applications against established criteria, providing recommendations for approval or denial.
- Processed loan applications while ensuring compliance with regulations.
- Drafted policies and procedures to mitigate risks associated with new products.
Business Support Connection- Customer Service Representative 4
Wells Fargo Bank
07.2016 - 01.2018
- Provided support for internal Wells Fargo Business team members including Community Banking, Business Banking Group, and loan processing/ fraud prevention to provide resolution on complex and escalated customer issues
- Performed research to determine root cause and resolution
- Make risk-based decisions with holds, fraud, claims, and bank originated transactions while working within Wells Fargo's policies, processes, and procedures
- Maintained confidentiality of documentation and communications to and from members, other institutions, law enforcement and vendors.
- Conducted periodic reviews of customer accounts to ensure compliance with AML regulations.
- Developed policies and procedures for AML compliance processes.
- Provided training on AML compliance topics to internal staff members.
Skills
- Risk level determination
- Data Analysis
- Banking operations
- Trend Analysis
- Compliance review
- Due diligence
- Project management
- Cash Flow analysis
- Financial statement review
- Customer Onboarding
- Loan origination
- Relationship building and management
- Credit underwriting
- Financial analysis
Timeline
Sr. Associate implementations project manager
JPMorgan Chase
06.2024 - Current
Sr Due Diligence Analyst
Wells Fargo Bank
06.2020 - 01.2024
Wholesale Relationships Associate II
Wells Fargo Bank
01.2017 - 06.2020
Business Support Connection- Customer Service Representative 4
Wells Fargo Bank
07.2016 - 01.2018