Zachary Trundy

• Designed and built rental cottages.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Established foundational processes for business operations.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Oversee front end / cashier operations and break schedules.

Professionally trained cleaning tech proficient in most aspects of residential and commercial cleaning. Specializing in floor care. (Carpet, stone, and tile)

Skilled in a wide range of repairs, construction, remodeling / maintenance in all areas of home handy work including basic plumbing, electrical, and appliances. Troubleshooting, assessment and implementing a plan for the job as well as customer relations.