Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Zachary Vogtsberger

Pittsburgh,PA

Summary

I consider myself a highly motivated, organized, and reliable individual with extensive customer service and retail sales experience. I also consider myself excellent in regards to promoting customer loyalty and satisfaction using consultative techniques while keeping diligent attention to individual customer's needs. I am also expertly knowledgeable in product merchandising, payment processing and overall customer experience. I am a very dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic looking to achieve the very best in any role I hold.

Overview

9
9
years of professional experience

Work History

Sales / Print Center Advisor

OFFICE DEPOT
06.2023 - 10.2023
  • Client Account Management
  • Payment Processing
  • Upselling
  • Promotional Support
  • Client Service
  • Inventory Tracking
  • Product Recommendations
  • Inventory Control Procedures
  • Cash Handling Accuracy
  • Money Handling
  • Customer Service
  • Display Setup
  • Policy and Procedure Adherence
  • Stocking and Replenishing
  • Merchandise Display
  • Recommended merchandise to suit customer budget and preferences
  • Drove sales success by building displays and merchandising products
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance
  • Kept store shelves, racks and bins neat and presentable
  • Assisted customer and completed sales working the POS cash register
  • Used handheld mobile device to complete everyday tasks and assist customer in finding information in regards to products
  • Placed orders for customers when preferred product was out of stock in store
  • Assisted customers in a multitude of print related orders such as copies,faxing,laminations,etc.

Shopper / Delivery Driver

SHIPT/UBER/DOORDASH
03.2021 - 06.2023
  • Use system software on person smart device to view and accept available orders
  • Shop at a variety of stores according to the customers order
  • Communicate with customers and respond to special requests while shopping
  • Provide exceptional quality customer service, with consistently high customer ratings and positive feedback
  • Regularly and responsibly handle customer service complaints and resolved them with complete customer satisfaction
  • Use company issued payment card to purchase customer orders
  • Coordinate delivery of large orders with various destinations and locations, and plan efficient delivery routes.

Fresh Associate

TARGET
06.2020 - 02.2021
  • Used handheld computer system to check information about various items
  • Worked in freezer/produce areas stocking items from inside the freezer/cooler areas
  • Used handheld computer system to check information about various foods & products
  • Utilized store pallet jack and push carts appropriately and efficiently
  • Worked with team leaders and co-workers in a positive & efficient way
  • Stocked items in ways that supported an overall neat appearance for the store and convenience for the customer.

Cap 1 Associate

WALMART
06.2017 - 02.2020
  • Stocked items in a way that supported an overall neat appearance
  • Worked with superiors and colleagues in a positive way
  • Utilized store pallet jack appropriately and efficiently
  • Used handheld computer system to check information about various items
  • Worked in freezer/produce areas stocking items from inside the freezer/cooler areas
  • Maintained customer satisfaction, quickly resolving issues, and offering expert assistance
  • Promoted products to customers effectively by staying on top of sale offerings and prices
  • Assisted customers with sales and service needs.

Loss Mitigation Specialist

CARDWORKS SERVICING
03.2017 - 06.2017
  • Maintained customer satisfaction, quickly resolving issues, and offering expert assistance
  • Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
  • Used customer service, communication, and influencing skills to determine why a payment is late and how to resolve the situation with the cardholder
  • Contacted account holders to request payments while providing information and counseling about obligations and benefits of bringing accounts current
  • Used internal programs to assist cardholders with account issues, late payments, etc.

Crew Trainer / Crew Member

BURGER KING
02.2015 - 08.2016
  • Helped to train and mentor new crew members
  • Recorded food and drink orders and served customer requests to the standards required
  • Handled Cash/Card Transactions with customers when placing order with POS system
  • Handled food with sanitation and safety in mind
  • Passed food orders through to kitchen staff clearly and quickly
  • Safely stored food items, and kept inventories on food products
  • Prepared food carefully in response to customer requests or allergies
  • Worked well in regards to Food Safety Regulations and OSHA..

Education

High School Diploma -

Carrick High School
Pittsburgh, PA
08.2016

Skills

  • Expert Customer Service
  • Upselling Strategies
  • Strong Communication and Interpersonal Skills
  • Complex Problem-Solving
  • POS Transactions
  • Suggestive Selling
  • Positive Customer Engagement

Availability

Current Availability (As Of 8/23/2023): 32 Hours / 4 Days Per Week


  • Monday - 7:30am-5pm
  • Tuesday - 7:30am-5pm
  • Wednesday - N/A

(Preferred, but can be flexible for business needs. Can be any 2 weekdays)

  • Thursday - 7:30am-5pm
  • Friday - N/A

(Preferred, but can be flexible for business needs. Can be any 2 weekdays)

  • Saturday - 7:30am-5pm
  • Sunday - N/A (Due to childcare)

Timeline

Sales / Print Center Advisor

OFFICE DEPOT
06.2023 - 10.2023

Shopper / Delivery Driver

SHIPT/UBER/DOORDASH
03.2021 - 06.2023

Fresh Associate

TARGET
06.2020 - 02.2021

Cap 1 Associate

WALMART
06.2017 - 02.2020

Loss Mitigation Specialist

CARDWORKS SERVICING
03.2017 - 06.2017

Crew Trainer / Crew Member

BURGER KING
02.2015 - 08.2016

High School Diploma -

Carrick High School

Similar Profiles

CREATE PROFILE
Zachary Vogtsberger