Zachary Walker

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Motivated and evaluated personnel for performance improvement and goal achievement.

• Analyzed market trends and customer feedback to identify opportunities for growth.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Negotiated contracts with clients for products or services rendered by the company.
• Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
• Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
• Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
• Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
• Prepared leases for new tenants.
• Contract negotiations between buyer and seller.

• Maintained accurate records of all operational activities.
• Resolved customer service issues in a timely manner.
• Performed quality assurance checks on products prior to shipment.
• Managed communications between departments to ensure efficient operations.
• Analyzed data to identify areas of improvement within the business.
• Negotiated contracts with outside providers to optimize customer service and minimize costs.

• Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
• Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
• Negotiated purchase agreements and contracts with buyers and sellers.
• Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
• Prepared comparative market analysis to estimate properties' value.
• Coordinated appointments to show homes to prospective buyers.
• Analyzed potential investment opportunities based on financial reports.

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• Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
• Reported any lost or damaged items to supervisors immediately upon discovery.
• Ensured compliance with postal regulations regarding hazardous materials handling.
• Assisted in training new employees on package handling processes.
• Scanned and sorted packages according to destinations and service type using handheld scanner.
• Assisted in loading delivery trucks with prepared packages.

• Developed and implemented successful strategies to increase direct sales revenue.
• Conducted market research and analysis to identify customer needs and preferences.
• Negotiated contracts with vendors to ensure competitive pricing for customers.
• Resolved customer complaints regarding product quality and service issues in a timely manner.
• Identified potential new markets for direct sales products and services.
• Utilized CRM software systems to track leads, contacts, opportunities, orders.
• Directed daily operations including hiring and training new employees and scheduling shifts.
• Earned Keystone Region Top Sales Manager 5 years in a row.
• Earned Presidents Club Award for Top Sales Team 5 years in a row.
• Received special recognition for managerial leadership from Brian Roberts at Xfinity Headquarters in Philadelphia.