Zachary West
Omaha,NE
Summary
Enthusiastic candidate committed to driving team success through diligent work, meticulous attention to detail, and strong organizational skills. Demonstrates a proactive approach to learning and professional growth within dynamic environments.
Overview
18
18
years of professional experience
Work History
SERVICE AND INSTALLATION TECHNICIAN
CKF
06.2025 - Current
- Delivered and installed cabinets and parts at client locations
- Coordinated with team members to troubleshoot and resolve installation challenges.
- Trained other technicians on best practices for installation procedures.
- Communicated effectively with clients regarding installation timelines and requirements.
- Managed customer appointments to resolve cabinet issues, ensuring customer satisfaction.
- Documented completed installations and repairs to maintain accurate service records.
- Took on more complicated jobs with precision and attention to detail
CABINET ASSEMBLER
CKF
11.2024 - 06.2025
- Led alteration and build of customized cabinets, enhancing product offerings
- Became top builder on the line, serving as primary resource for team inquiries
- Trained new employees on cabinet building process, ensuring skill acquisition
- Streamlined build processes by analyzing workflow and implementing improvements.
- Resolved build errors to successfully save otherwise unusable cabinets
MORTGAGE LOAN OFFICER
CENTRIS FEDERAL CREDIT UNION
06.2022 - 09.2024
- Educated customers on different loan products and recommended products best suited for their financial position
- Analyzed member financial documents including paystubs, Tax returns, P&L worksheets to verify income
- Collaborated with clients to improve credit scores, positioning them for better loan terms
- Connected with multiple borrowers resulting in loan origination and successful closings
- Conducted follow-up calls with past borrowing members to address questions and generate new business opportunities
- Constantly monitored the market to be up to date on rate trend changes to best help members
- Proposed enhancements to portfolio loans, improving competitiveness in the market
- Searched for networking opportunities to expand business connections across multiple local chambers.
MORTGAGE LOAN OFFICER
REGENT FINANCIAL GROUP
01.2021 - 05.2022
- Originated multiple types of loan products including Conventional, FHA, USDA(RD), VA, and NIFA
- Completed the required State Mortgage Loan Officer training within a month and passed the exam on the first attempt
- Ordered and reviewed appraisals for completeness and readiness for underwriting
- Expanded professional network through active membership in Sarpy Chamber of Commerce, attending events to foster relationships
FLIGHT LOCATING MANAGER, DIRECTOR OF SAFETY
TREGO-DUGAN AVIATION
06.2014 - 01.2021
- Managed the safety department, including on-site evaluations and internal and external audits.
- Led groups of 4-5 to develop new policies that benefit safety and culture within the Jet Management team.
- Collected flight and safety data to generate reports and assess operational changes.
- Resolved unforeseen flight interruptions promptly, minimizing inconvenience for owners and passengers.
- Created a Standard Operating Procedures Manual for the Flight Locating department.
- Interacted with aircraft owners, retail clients, and brokers to provide exceptional customer service throughout all engagement phases.
- Effectively participated in a team environment while working in an independent role.
- Built and maintained relationships with 14 crew members to enhance communication and hazard reporting through an open-door policy.
ASSISTANT MANAGER
OTIS AIR SERVICE
07.2008 - 05.2014
- Recruited, interviewed, and hired individuals to add value to team
- Cultivated loyal customer base by implementing proactive team customer service strategies.
- Streamlined and digitized company tracking system from paper-based to Excel format.
- Created comprehensive handbook outlining company policies and procedures for team reference.
Education
BACHELOR OF SCIENCE - AVIATION MANAGEMENT
UNIVERSITY OF NEBRASKA AT KEARNEY
12-2009
Skills
- Attention to detail
- Customer service
- Problem solving
- Time management
- Adaptability
- Versatility
- Quick Study
- Communication skills
Timeline
SERVICE AND INSTALLATION TECHNICIAN
CKF
06.2025 - Current
CABINET ASSEMBLER
CKF
11.2024 - 06.2025
MORTGAGE LOAN OFFICER
CENTRIS FEDERAL CREDIT UNION
06.2022 - 09.2024
MORTGAGE LOAN OFFICER
REGENT FINANCIAL GROUP
01.2021 - 05.2022
FLIGHT LOCATING MANAGER, DIRECTOR OF SAFETY
TREGO-DUGAN AVIATION
06.2014 - 01.2021
ASSISTANT MANAGER
OTIS AIR SERVICE
07.2008 - 05.2014
BACHELOR OF SCIENCE - AVIATION MANAGEMENT
UNIVERSITY OF NEBRASKA AT KEARNEY