Zachary Wilson
Summary
Experienced in developing and implementing operational strategies aimed at enhancing customer experience and streamlining processes. Demonstrated proficiency in inventory management, ensuring timely restocking and compliance with safety standards. Trained staff on best practices in customer service, leading to improved team performance and customer satisfaction. Maintained effective communication with customers regarding product specifications and timelines, contributing to a positive customer relationship.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Stix&stones
Cumberland
02.2017 - Current
- Developed and implemented operational strategies to enhance customer experience and streamline daily processes.
- Managed inventory systems to ensure timely restocking and minimize product shortages, improving overall efficiency.
- Trained and mentored staff on best practices in customer service, resulting in improved team performance.
- Maintained contact with customers and worked with them on what products they were looking for and the specifics involved in the making of them.
- Kept stock of all materials such as the rocks/minerals/metals to be used in the making of jewelry and cut stones.
- Maintained the equipment to ensure they are always in working order so as to not get backed up on any orders as they come in.
- Measured and calibrated all the rough and cut stones as well as metals/jewelry to be used in the making of products for customers.
- Kept in contact with customers and gave them a play by play of how their product would be made and gave them of a timeline of when to expect the product to be finished.
- Took pictures of all products to be listed so would be customers could look through them to get an idea of what they may be looking to buy.
- Offered insight into the maintaining of both stones and jewelry as well as offered services to clean/fix/resize rings and or replace missing or broken stones in jewelry bought from myself or another company.
- Refinished and polished stones for customers to make them look as presentable as possible to be worn or displayed.
Medical Supply Technician
Martinsburg VA Medical Center
Martinsburg
05.2016 - 02.2017
- Managed inventory levels to ensure adequate supply availability and compliance with safety and quality standards.
- Collaborated with healthcare professionals to assess and fulfill medical supply needs, enhancing patient care efficiency.
- Trained new staff on proper supply handling procedures and safety protocols, improving team performance and compliance.
- Visited each of the departments throughout the hospital to check on supplies and deliver what they needed to maintain stock.
- Maintained a friendly attitude toward patient and staff as well as ensured the safety and privacy of the patients both visiting and being housed as inpatients in the hospital.
Cell Tower Technician
Squan Construction Services
Englewood
05.2012 - 06.2013
- Conducted routine inspections and maintenance on cell tower equipment to ensure optimal functionality and reliability.
- Collaborated with team members to troubleshoot and resolve technical issues, enhancing tower performance and reducing downtime.
- Installed and upgraded cellular antennas and associated hardware, improving service quality and coverage for end-users.
- Took part in a large contract to shutdown and get ready just over 5,500+ cell sites on the East coast to changeout from old Nextel sites to newer Sprint cell sites.
- Dealt with 600 amp electrical services regularly and maintained safety during operations in an otherwise dangerous environment.
- Maintained company vehicle to be used in traveling to each of the cell sites from state to state all over the East Coast as well as kept a valid and upstanding driving license in order to operate said company vehicle.
- Held a clearance in order to visit sites in areas such as CIA, NASA, TSA and other military installations.
Infantryman
US Army
Fort Benning
08.2008 - 06.2010
- Led tactical operations in high-stress environments, ensuring mission objectives were achieved with precision and efficiency.
- Trained and mentored junior soldiers, enhancing team performance and fostering a culture of continuous improvement.
- Coordinated logistics and supply chain operations, maintaining optimal inventory levels to support unit readiness and effectiveness.
Education
Some College (No Degree) -
Allegany College of Maryland
Cumberland, MDSome College (No Degree) -
Blue Ridge University
Martinsburg, WVSome College (No Degree) -
Vincennes University
Fort Benning, GASkills
- Operational strategy
- Customer experience
- Inventory management
- Staff training
- Customer relations
- Health/Safety and privacy procedures
- Maintenance of equipment
- Hands on skills with various equipment
- Knowledge of computer’s and programs
- Willingness and ability to adapt and learn
Timeline
Owner/Operator
Stix&stones
02.2017 - Current
Medical Supply Technician
Martinsburg VA Medical Center
05.2016 - 02.2017
Cell Tower Technician
Squan Construction Services
05.2012 - 06.2013
Infantryman
US Army
08.2008 - 06.2010
Some College (No Degree) -
Allegany College of Maryland
Some College (No Degree) -
Blue Ridge University
Some College (No Degree) -
Vincennes University