Troy Crady
Mox Multisport
CHICAGO,IL
27
years of professional experience
Results-driven leader with over 20 years in retail management. Skilled in developing operational strategies and training programs that enhance team performance and customer experience. Committed to fostering strong vendor partnerships to optimize product offerings and satisfaction.
Work History
Owner/Operator
2 Years 7 Months- Developed and implemented operational strategies to create exceptional retail facility with a priority on customer satisfaction and overall unique experience.
- Created daily operations while coordinating effective scheduling and resource management.
- Oversaw staff recruitment, training, and performance evaluations to build a skilled team committed to growth through a superior customer experience.
- Established partnerships with vendors to expand product offerings and improve the customer experience.
- Cultivated customer relationships to drive repeat business and improve satisfaction rates.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
General Manager
12 Years 7 Months- Created customer first sales policy to create a more improved customer experience and greater overall sales.
- Developed and implemented training programs for staff development and performance improvement.
- Developed and maintained strategic vendor relationships to enhance supply chain efficiency with a focus on market needs.
- Coordinated all aspects of staffing and developed training strategies to ensure employee readiness and effectiveness to ensure the customer satisfaction goal.
Service Manager/Shop Lead Mechanic
17 Years 6 Months- Managed daily operations with a focus on optimizing service ticket delivery and maintaining high levels of customer satisfaction.
- Developed and implemented training programs to enhance team performance and service quality.
- Executed quality control assessments aimed at fostering employee growth and maintaining high levels of customer satisfaction.
General Manager
4 Years 5 Months- Oversaw daily sales activities to enhance customer relationships and achieve revenue targets.
- Managed service department, coordinating mechanic activities and ensuring quality service delivery.
- Executed targeted sales initiatives and goals to empower and motivate sales staff and service department in delivering superior customer service and store profitability.
- Cultivated and strengthened dealer relationships to enhance store profitability.
General Manager
4 Years 6 Months- Directed operational strategies to enhance team performance and client satisfaction.
- Implemented process improvements, resulting in increased efficiency across all departments.
- Developed and executed business plans that aligned with company objectives.
- Achieved store profitability after 3months.
- Reduced store's inventory loss from 8% to under 2.5% in first 6months.
Education
No Degree - Liberal Arts And Sciences
No Degree - Liberal Arts And Sciences
High School Diploma
Skills
Sales strategy development
Communication
Customer engagement
Customer service and education
Relationship building
Networking
Product description
Business strategy
Needs analysis
Deal negotiation
Operational strategy
Timeline
Owner/Operator
Mox Multisport
01.2024 - CurrentRead More
General Manager
Mox Multisport
01.2014 - CurrentRead More
Service Manager/Shop Lead Mechanic
Mox Multisport
02.2009 - CurrentRead More
General Manager
Missionbay Multisport
05.2004 - 10.2008Read More
General Manager
Performance Bicycle
11.1999 - 05.2004Read More
Lamar University
No Degree from Liberal Arts And Sciences
Read More
Lewis University
No Degree from Liberal Arts And Sciences
Read More
Prophetstown-Lyndon Cummunity High School
High School Diploma
Read More