Zachary Winston II
Grand Rapids,MI
Summary
Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue. Accommodating professional focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity. Coordinated and organized professional with several years of vast experience managing employee relations activities in fast-paced, growing company. Attentive listener committed to building strong, trusting relationships with staff and management.
Overview
12
12
years of professional experience
Work History
Retention Specialist
Charter Spectrum
Grand Rapids, MI
02.2019 - 06.2024
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Generated monthly reports outlining progress made towards meeting retention objectives.
- Interim Supervisor for 8 months. Managed a team of 16 sales reps. Responsible for team goals, provided motivational experience to meet and exceed sales goals as a team.
- New Hire Mentor for almost 2 years. Developing new hires learning about the business in retention.
- Worked closely with sales team members to ensure successful onboarding of new clients.
Used Car Sales Consultant
CarMax
Grand Rapids, MI
07.2018 - 02.2019
- Greeted customers and identified their needs and preferences.
- Advised customers on various types of vehicles and features.
- Demonstrated vehicle performance, handling, and safety features.
- Provided product information to customers regarding warranties, financing options, and trade-in values.
- Organized test drives for prospective buyers.
Retail Sales Associate
Comcast
Grand Rapids, MI
02.2013 - 08.2018
- Elite, top sales member.
- Store leader helps teach how to use a new sales system for the entire store.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, and vacuuming.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Door-to-Door Sales Representative
Just Energy
Grand Rapids, MI
01.2012 - 01.2013
- Greeted customers at their door and introduced myself.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Organized marketing materials such as brochures, flyers and pamphlets for distribution.
Education
Criminal Justice
Grand Valley State University
Allendale, MIBusiness Marketing
Southern New Hampshire University
Hooksett, NHSkills
- Cross-Functional Communication
- Personnel conflict management
- Performance Evaluation
- Documentation abilities
- Upselling and Cross Selling
- Customer Relations
- Mentor
- Self-Motivated
- Interim Supervisor
- Customer Retention Strategies
- Offer development
- Skill Development
- Progress Monitoring
- Differentiated Instruction
- Behavioral Management
- Role Modeling
Accomplishments
- Honored to be an Elite member as one of the top sales consultants for Comcast
Affiliations
- Mentor to new hires
- Interim Supervisor
Timeline
Retention Specialist
Charter Spectrum
02.2019 - 06.2024
Used Car Sales Consultant
CarMax
07.2018 - 02.2019
Retail Sales Associate
Comcast
02.2013 - 08.2018
Door-to-Door Sales Representative
Just Energy
01.2012 - 01.2013
Criminal Justice
Grand Valley State University
Business Marketing
Southern New Hampshire University
Similar Profiles
DIVINE'YA WRIGHTDIVINE'YA WRIGHT
Sales Representative at Charter SpectrumSales Representative at Charter Spectrum
Alberto Cortez IzquierdoAlberto Cortez Izquierdo
Outside Sales Representative at Charter SpectrumOutside Sales Representative at Charter Spectrum
Yanis GomezYanis Gomez
Video Chat Repair Agent at Charter SpectrumVideo Chat Repair Agent at Charter Spectrum
Angelique VassarAngelique Vassar
Customer Service Representative at Charter SpectrumCustomer Service Representative at Charter Spectrum
Jessica ParksJessica Parks
Home Help Provider at DHSHome Help Provider at DHS