Zachary Zavala

• Trained new hires to perform cross-training exercises with experienced workers.
• Delivered new employee onboarding and training sessions via Microsoft Teams.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Reviewed and edited all training materials for accuracy and company policy compliance.

• Improved user performance by training each in software use
• Restored performance by completing basic repairs to, software and equipment
• Helped users via telephone to diagnose and triage problems
• Answered user inquiries regarding computer software or hardware operation to resolve problems
• Educated employees using methods such as classroom training, demonstrations and on-the-job training
• Contributed ideas for improving work processes
• Offered actionable solutions for customer concerns by following internal database prompts and company scripts.

Shipping customers and commercial goods

-Furniture

-Material

-Large Appliances

-Electronics

Moving Physical items

-1 Location to another commercial and residential

-Home furniture

-Home electronics

-Hotel Furniture

-Safes

-Fire cabinets

Warehouse duties

-Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

-Received incoming shipments, compared contents against associated records and transmitted to proper departments

-Reviewed order data to verify transactions and shipping dates.

I had a big role with some of the company's top clients such as the JW Marriott San Antonio Westin Marathon petroleum

-Shipping and receiving support

-Supplier support

-Merchant Support