Proven team player and problem-solver, adept at managing high-pressure situations and heavy lifting, as demonstrated at Jonesville Volunteer Fire Dept. Excelled in customer relations and safety awareness, ensuring efficient operations and positive guest experiences. Certified in CPR and Structural Firefighting, showcasing a strong work ethic and commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dishwasher/Restaurant Busser
Olive Garden Restaurant
11.2023 - Current
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Followed supervisor instructions to complete tasks on time.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Reset and cleaned tables quickly to prepare for new customers.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Trained new staff in bussing and cleaning procedures.
Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Supported team members with additional tasks, promoting a positive work environment.
Firefighter
Jonesville Volunteer Fire Dept
05.2022 - Current
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
Participated in community outreach programs to raise awareness of fire prevention and safety measures.
Operated hoses, pumps, ladders and other firefighting equipment.
Responded to emergency calls and provided medical assistance to injured individuals.
Hospitality Associate
New York Racing Association, NYRA
07.2023 - 09.2023
Organized travel arrangements for VIP guests upon request, delivering personalized attention that exceeded expectations.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Checked in with servers to confirm preparedness before seating customers.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.