Zachary "Zach" Manning

www.theplaygroundbar.com

• Managed day-to-day business operations.
• Events planning and directing
• Hire and train management staff
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
• Boosted beverage sales through strategic upselling techniques and promoting daily specials.
• Maintained clean and organized bar area.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.