Zachcobia Wallace
Killeen,United States
Summary
Customer-focused with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Envision Pharmacies
06.2021 - 05.2023
- Processed confidential health insurance information with care & precision
- Updated existing patients records instantaneously with new information, assuring that databases were up -to-date, and information was accurate/ complete
- Communicated with supervisors and patients to verify document accuracy and resolve discrepancies.
- Scanned patient accounts and saved in database to keep records of essential organizational information.
Call Center Representative
Alorica
10.2018 - 04.2021
- Handled 30+ calls daily, with duties including cancelling memberships, scheduling deliveries, enrolling customers with new medical insurance, providing information about orders, payments, products and upgrades
- Remaining calm and empathetic, during moments of customer dissatisfaction, actively listening, and finding solutions
- Regularly achieved 'excellent' on-call quality evaluations, received bonuses for customer satisfaction
- Provided the company with feedback from customers which helped better the experience & company overall
Education
GED -
Bishop State Community College
08.2019
Skills
- Microsoft Efficient
- Empathetic
- Adaptability
- Active Listener
- Problem Solving
- Google Docs Efficient
- Collecting Information
- Insurance Processing
- Updating Client Data
Personal Information
Title: Customer Care Representative
Languages
English
Native or Bilingual
Timeline
Data Entry Clerk
Envision Pharmacies
06.2021 - 05.2023
Call Center Representative
Alorica
10.2018 - 04.2021
GED -
Bishop State Community College
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