Zacherias Finley
Grapevine
Summary
Results-driven administrative professional with expertise in dispute resolution and operational efficiency. Skilled in computer systems, data entry and analysis, and resource management.
Overview
7
7
years of professional experience
Work History
Regional Office Assistant
National Association of Letter Carriers, Region 10
12.2025 - Current
- Assisted in managing correspondence and communications for national operations.
- Processed incoming and outgoing mail, ensuring timely delivery to members.
- Maintained inventory of office supplies, ensuring resources were readily available for staff use.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
Arbitration Advocate
National Association of Letter Carriers, Headquarters
02.2024 - Current
- Researched case law and statutes for prior precedent to support arbitration strategies.
- Advocated for member rights in arbitration hearings, enhancing organizational credibility and trust.
- Developed strong working relationships with opposing advocates, fostering a collaborative environment for dispute resolution.
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Analyzed legislative developments impacting the postal service sector, advising leadership on implications for future issues.
TIAREAP Route Examiner
United States Postal Service, Texas-3 District
03.2021 - 08.2023
- Evaluated operational workflows, identifying areas for efficiency improvements and process optimization.
- Analyzed data trends to inform decision-making related to mail handling and processing efficiencies.
- Provided clear explanations of decisions made during examinations, enhancing transparency between letter carriers and management.
- Adjusted routes to eight-hour days by moving deliveries from overburdened routes through the addition to unburdened routes or creation of new mail delivery routes.
City Letter Carrier
United States Postal Service, USPS
04.2019 - Current
- Delivered mail and packages efficiently to residential and commercial addresses.
- Trained new employees on delivery procedures and safety protocols.
- Conducted regular inspections of vehicles to ensure safe operation and compliance.
- Enhanced the public's trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Assisted customers with postage needs, including weighing packages, affixing postage, and recommending mailing options.
Education
CompTIA Security+, Cisco Certified Network Assoc. - Computer And Information Systems Security
California State University, Sacramento
Sacramento, CASkills
Customer Service
Microsoft Office Suite Expert
Dispute Adjudication and Resolution
Data Entry and File Organization
Time Management
Administrative Support
File Organization
Resourcefulness
Timeline
Regional Office Assistant
National Association of Letter Carriers, Region 10
12.2025 - Current
Arbitration Advocate
National Association of Letter Carriers, Headquarters
02.2024 - Current
TIAREAP Route Examiner
United States Postal Service, Texas-3 District
03.2021 - 08.2023
City Letter Carrier
United States Postal Service, USPS
04.2019 - Current
CompTIA Security+, Cisco Certified Network Assoc. - Computer And Information Systems Security
California State University, Sacramento