Zachery Cryer
Hoover,AL
Summary
Dynamic leader with proven expertise in staff management and customer service excellence honed at Darden Restaurants Inc. Excels in team leadership, strategic planning, and fostering employee engagement, significantly enhancing customer satisfaction. Skilled in complex problem-solving and verbal communication, adept at driving performance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Manager
Darden Restaurants Inc
Hoover, AL
12.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Peer Support Specialist
Oxford House Ink
Birmingham, AL
12.2023 - 12.2024
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
Education
Diploma - 8th-12th
Pelham High School
Pelham,Al05.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Cross-functional teamwork
- Staff development
- Shift scheduling
- Policy implementation
- Performance evaluations
- Emergency response
- Brand management
- Employee onboarding
- Coaching and mentoring
- Risk management
- Competitor research
- Skype
- Computer skills
- Positive attitude
- Professional and courteous
- Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Peer Support Specialist
Oxford House Ink
12.2023 - 12.2024
Manager
Darden Restaurants Inc
12.2021 - Current
Diploma - 8th-12th
Pelham High School