Zachery Julian
Detroit,MI
Summary
IT Technician with talent for hard work and determination. Strong knowledge of Information Technology and Networks . Communicative and team-oriented with proficiency in attention to detail . Proven history of fostering leadership to meet team, individual and management objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Administrator
Marquardt Switches Inc
Rochester, MI
05.2023 - Current
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Directed daily assignments and process workflows.
- Drafted interface plans to connect local desktop networks with remote, high-performance computing clusters.
- Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
- Created centralized configuration management plans for multi-site businesses, prioritizing standardized system frameworks to ease future support deployments.
- Provided company users with tech support for IT problems and account maintenance.
- Maintained disk storage by verifying and preserving terabytes across physical locations.
- Managed backup, user account and helpdesk systems.
- Met with users, vendors and technicians to determine computing requirements.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Procured IT resources for strategic and operational computing requirements.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Maintained knowledge of advances in information technology systems and applications.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V.
- Responded promptly to incidents reported by users via phone or email tickets.
- Analyzed logs from various systems to detect potential security threats or anomalies.
IT Manager/Assistant
Answer United
Kalamazoo, MI
05.2022 - 04.2023
- Set up and configured system user hardware and software applications.
- Recommended changes to improve systems and network configurations.
- Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
- Supported IT manager with department administrative duties and clerical tasks.
- Kept software patched and licenses up to date.
- Organized repair and replacement of PC components and systems.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Proficient in network protocols, DHCP, DNS and SMPT.
- Upgraded laptops/desktops, improving speed and performance.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Maintained company filtering protocols and network security settings.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
- Updated and reconfigured existing and new computers with current software and operating systems.
- Updated Active Directory and Group Policy.
- Updated AWS workspaces and AWS instances.
- Provided company users with tech support for IT problems and account maintenance.
Junior Executive
Motown Group Marketing
Troy, MI
10.2016 - 01.2021
- Top performer in generating revenue.
- Oversee generating financial growth in Detroit region.
- Consulted on developing Business plans responsible for bringing in clientele.
- Conducted second-round interviews, trained new hires, Facilitated small teams.
- Conducted conference calls, Led morning meetings, Facilitated personal development seminars Trained and developed on policy and procedure.
- Launched marketing campaigns to enhance brand awareness in urban industry markets.
- Researched multi media markets to understand trends and competitors' marketing strategies.
- Scheduled meetings for executives, prepared agendas and attended meetings.
Education
High School Diploma -
Loy Norrix High School
Kalamazoo, MI06.2013
Some College (No Degree) - Business Communications
Wayne State University
trueSkills
- Records Management Databases
- Operations Oversight
- Data Research and Compilation
- Critical Thinking
- Verbal and Written Communication
- Video Conferencing Software
- Administrative Support
- Reporting and Documentation
- Hardware Installation
- Application Configuration
- Incident Management
- Network Security
- Software Installation
- Information Security
- System Upgrades
- LAN and WAN control
- VMware and Oracle VM
- Server Event Logging
- Patch management
- MS Teams
- Microsoft Office
- Conflict Resolution
- Maintenance & Repair
- Computer Skills
- Training & Development
References
References: Available upon request
Certification
- compTIA A+ - 2021
- compTIA Cybersecurity+ - 2022 (pending)
- compTIA Network+ -2023 (pending)
Timeline
IT Administrator
Marquardt Switches Inc
05.2023 - Current
IT Manager/Assistant
Answer United
05.2022 - 04.2023
Junior Executive
Motown Group Marketing
10.2016 - 01.2021
High School Diploma -
Loy Norrix High School
Some College (No Degree) - Business Communications
Wayne State University
- compTIA A+ - 2021
- compTIA Cybersecurity+ - 2022 (pending)
- compTIA Network+ -2023 (pending)
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