Zachery Potter
Chicopee,Mass
Summary
Hospitality Management student with extensive customer service experience and strong food knowledge and safety skills. Able to effectively communicate with customers and develop strong business relationships.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
MGM Springfield Tap Sports Bar
Springfield, MA
11.2024 - Current
- Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
- Assisted in staff recruitment, training, and performance evaluation processes.
- Developed and implemented standard operating procedures for improved workflow efficiency.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Facilitated communication between departments to enhance collaboration and productivity.
- Oversaw scheduling of staff shifts to meet business demands and operational needs.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Assistant Manager
MGM Springfield, Tap Sports Bar
Springfield, MA
03.2022 - 11.2024
- Assisted with the reopening of bowling and the bowling bar
- Managed restaurant operations, staff, and fiscal budget
- Ensured guest satisfaction and maintained service levels.
Bar Porter
MGM Springfield
07.2018 - 03.2022
- Assisted in opening the beverage department, stocked bars, maintained cleanliness, and supported cocktail servers.
Culinary Service Supervisor
Six Flags New England
04.2018 - 07.2018
- Managed food and beverage operations, trained employees, maintained inventory, and resolved guest complaints.
Culinary Services Stand Supervisor
Six Flags New England
03.2017 - 07.2018
- Organized staffing, planned for health inspections, and evaluated team members.
Culinary Services Cart Supervisor
Six Flags New England
09.2017 - 04.2018
- Trained cart attendants, upheld compliance standards, and provided customer service.
Culinary Services Lead
Six Flags New England
04.2015 - 02.2017
Front Desk
Motel 6 Springfield - Chicopee
01.2015 - 01.2017
- Checked guests in and out, maintained lobby cleanliness, and answered phone calls.
Cashier
Kmart
10.2014 - 12.2015
- Stocked the store, handled cash, and maintained cleanliness.
Culinary Services Team Member
Six Flags New England
04.2013 - 04.2015
Education
Hospitality Management -
Holyoke Community College
Holyoke05.2019
High School Diploma -
West Springfield High School
West Springfield06.2015
Skills
- Strong grammar and punctuation
- Creative de-escalation skills
- Self-directed and self-motivated
- Unmatched friendliness to customers
- Budget management
- Standard operating procedures
- Menu development
Additionalinformation - Awards
- Manager of the Month, 06/01/22
- Culinary Services Service Superstar, 01/01/17
- Cashier of the Year, 01/01/13
- Cashier of the Year, 01/01/14
Timeline
Assistant General Manager
MGM Springfield Tap Sports Bar
11.2024 - Current
Assistant Manager
MGM Springfield, Tap Sports Bar
03.2022 - 11.2024
Bar Porter
MGM Springfield
07.2018 - 03.2022
Culinary Service Supervisor
Six Flags New England
04.2018 - 07.2018
Culinary Services Cart Supervisor
Six Flags New England
09.2017 - 04.2018
Culinary Services Stand Supervisor
Six Flags New England
03.2017 - 07.2018
Culinary Services Lead
Six Flags New England
04.2015 - 02.2017
Front Desk
Motel 6 Springfield - Chicopee
01.2015 - 01.2017
Cashier
Kmart
10.2014 - 12.2015
Culinary Services Team Member
Six Flags New England
04.2013 - 04.2015
Hospitality Management -
Holyoke Community College
High School Diploma -
West Springfield High School