Summary
Overview
Work History
Education
Skills
Additionalinformation - Awards
Timeline
AssistantManager

Zachery Potter

Chicopee,Mass

Summary

Hospitality Management student with extensive customer service experience and strong food knowledge and safety skills. Able to effectively communicate with customers and develop strong business relationships.

Overview

11
11
years of professional experience

Work History

Assistant Manager

MGM Springfield, Tap Sports Bar
03.2022 - Current
  • Assisted with the reopening of bowling and the bowling bar
  • Managed restaurant operations, staff, and fiscal budget
  • Ensured guest satisfaction and maintained service levels.

Bar Porter

MGM Springfield
07.2018 - 03.2022
  • Assisted in opening the beverage department, stocked bars, maintained cleanliness, and supported cocktail servers.

Culinary Service Supervisor

Six Flags New England
04.2018 - 07.2018
  • Managed food and beverage operations, trained employees, maintained inventory, and resolved guest complaints.

Culinary Services Stand Supervisor

Six Flags New England
03.2017 - 07.2018
  • Organized staffing, planned for health inspections, and evaluated team members.

Culinary Services Cart Supervisor

Six Flags New England
09.2017 - 04.2018
  • Trained cart attendants, upheld compliance standards, and provided customer service.

Culinary Services Lead

Six Flags New England
04.2015 - 02.2017

Front Desk

Motel 6 Springfield - Chicopee
01.2015 - 01.2017
  • Checked guests in and out, maintained lobby cleanliness, and answered phone calls.

Cashier

Kmart
10.2014 - 12.2015
  • Stocked the store, handled cash, and maintained cleanliness.

Culinary Services Team Member

Six Flags New England
04.2013 - 04.2015

Education

Hospitality Management -

Holyoke Community College
Holyoke
05.2019

High School Diploma -

West Springfield High School
West Springfield
06.2015

Skills

  • Strong grammar and punctuation
  • Creative de-escalation skills
  • Self-directed and self-motivated
  • Unmatched friendliness to customers

Additionalinformation - Awards

  • Manager of the Month, 06/01/22
  • Culinary Services Service Superstar, 01/01/17
  • Cashier of the Year, 01/01/13
  • Cashier of the Year, 01/01/14

Timeline

Assistant Manager

MGM Springfield, Tap Sports Bar
03.2022 - Current

Bar Porter

MGM Springfield
07.2018 - 03.2022

Culinary Service Supervisor

Six Flags New England
04.2018 - 07.2018

Culinary Services Cart Supervisor

Six Flags New England
09.2017 - 04.2018

Culinary Services Stand Supervisor

Six Flags New England
03.2017 - 07.2018

Culinary Services Lead

Six Flags New England
04.2015 - 02.2017

Front Desk

Motel 6 Springfield - Chicopee
01.2015 - 01.2017

Cashier

Kmart
10.2014 - 12.2015

Culinary Services Team Member

Six Flags New England
04.2013 - 04.2015

Hospitality Management -

Holyoke Community College

High School Diploma -

West Springfield High School
Zachery Potter