Summary
Overview
Work History
Education
Skills
Timeline
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Zachery White

Gainesville,FL

Summary

Dynamic Program Support Assistant with a strong background in patient care coordination at Malcolm Randall VAMC. Known for exceptional customer service and effective communication, I excel in scheduling appointments and conflict resolution. A compassionate team player dedicated to enhancing the veteran experience through reliable support and meticulous attention to detail.

Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.

Overview

7
7
years of professional experience

Work History

Program Support Assistant

Malcolm Randall VAMC
02.2024 - Current
  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Providing exceptional customer service during interactions
  • Collaborated with cross-functional teams to address program challenges, fostering a culture of teamwork and problem solving.
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Gathering wheelchairs and required equipment to start the day and making sure that all equipment is cleaned and sanitized.
  • Provide escort assistance and ensuring patient safety to our veterans in transporting them by wheelchair to their medical appointments and surgical procedures.
  • Provide excellent customer service while assisting Veterans with reviewing medical appointments and providing directions.
  • Provide transportation assistance (off site) for veterans that have been discharges and requires escort assistance to home or other medical facilities.



Retail Customer Service Associate

Walmart
01.2022 - 03.2024
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Overnight Stocker

Publix
08.2020 - 01.2021
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.

Crew Member

McDonald's
08.2019 - 09.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Cashier

Taco Bell
09.2018 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.

Education

No Degree - Digital Arts

Santa Fe College
Gainesville, FL

Skills

  • Conflict resolution techniques
  • Patient communication
  • Organizational growth
  • Continuous learning mindset
  • Patient scheduling
  • Appointment scheduling expertise
  • Medical billing experience
  • HIPAA compliance
  • Professionalism and ethics
  • Patient care coordination
  • Medical record assessment
  • Patient records maintenance
  • Medical office support
  • Strong communication
  • Customer service
  • Reliable team player
  • Compassionate
  • Patient-focused care
  • Direct patient care
  • CPR
  • Compassionate caregiver
  • Electronic medical records
  • Immunization administration
  • Data entry
  • Conflict resolution
  • Medical terminology knowledge

Timeline

Program Support Assistant

Malcolm Randall VAMC
02.2024 - Current

Retail Customer Service Associate

Walmart
01.2022 - 03.2024

Overnight Stocker

Publix
08.2020 - 01.2021

Crew Member

McDonald's
08.2019 - 09.2020

Cashier

Taco Bell
09.2018 - 08.2019

No Degree - Digital Arts

Santa Fe College

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Zachery White