Ability to use Microsoft spreadsheet.
Zachery Whitener
Springfield,MO
Summary
Proven leader in sales and team development, excelling in roles at Tradehome Shoes and beyond. Mastered cross-selling techniques and relationship selling, boosting revenue and customer satisfaction. Demonstrated exceptional organizational skills and a knack for team motivation, leading to consistently surpassed sales targets. Expert in sales planning and merchandise flow, contributing to significant business growth.
Overview
5
5
years of professional experience
Work History
Sales Lead
Tradehome Shoes
2023.08 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
Assistant Manager/Sales Associate
Cavenders Pfi
2023.01 - 2023.07
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Associate/Team Leader
Bass Pro Shops
2021.05 - 2023.01
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Collaborated with management to develop sales targets, motivating the team to exceed expectations consistently.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
Sales Associate/Shelf Stocker
Walmart
2020.10 - 2021.05
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Checked and pulled defective or expired products from shelves.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
Education
Bachelors in - Economics
Missouri State University
Springfield, MO05.2027
High School Diploma -
Hillcrest High School
Springfield, MO05.2021
Skills
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Lead Generation
- Upselling strategies
- Relationship selling
- Merchandise flow
- Sales program creation
- Point of sale operation
- Attention to Detail
- Organizational Skills
- Team building
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Sales Lead
Tradehome Shoes
2023.08 - Current
Assistant Manager/Sales Associate
Cavenders Pfi
2023.01 - 2023.07
Sales Associate/Team Leader
Bass Pro Shops
2021.05 - 2023.01
Sales Associate/Shelf Stocker
Walmart
2020.10 - 2021.05
Bachelors in - Economics
Missouri State University
High School Diploma -
Hillcrest High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Software
Ability to do advanced math to recieve accurate reports.
Languages
English
Bilingual or Proficient (C2)
Vietnamese
Intermediate (B1)
Spanish
Intermediate (B1)
Interests
Enjoy the game of golf
I love the outdoors
Most of all I love spending time with my family.
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