Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zachira Flores Martinez

Lakeland,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented Early Education professional offering 4 years of coordinating activities to promote physical, social, emotional and intellectual growth. Well-versed in positive reinforcement and behavior redirection. Skilled in cultivating nurturing and inclusive environments rooted in curiosity and development. Implements current systems and strategies in grilling, roasting, and broiling of meat and vegetables. Knowledgeable in safe cooking of cuisine. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Overview

9
9
years of professional experience

Work History

Pharmacy Resolution Technician Tier 2

Walmart
03.2023 - Current
  • Assisted in managing vendor relationships, ensuring timely delivery of services and maintaining open lines of communication.
  • Optimized incident management procedures through proactive identification of trends within support tickets, leading to targeted process improvements.
  • Recognized as the expert in conflict resolution techniques, often consulted by colleagues on challenging cases.

Internal Support Group

Maximus Federal Services
06.2022 - Current
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Collaborated as the supervisor to identify areas in need of improvement and implement solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Tier 2 Customer Service Representative

Maximus Federal Services
08.2020 - 06.2022
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Conducted in-depth product and issue resolution research to address customer concerns.

Preschool Teacher

Simply Kids Preschool
05.2016 - 08.2020
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Observed children to record development.

Backroom Inventory Associate

Walmart
03.2015 - 07.2016
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Replenished inventory with focus on addressing customer needs.
  • Operated forklift to elevate or place merchandise in appropriate areas.

Education

Associate of Applied Science - Education Administration

Erwin Technical College
Tampa, FL

Associate of Arts - Culinary Arts

Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR

High School Diploma -

Dr Pedro Albizu Campo
Puerto Rico

Skills

  • Exceptional communication skills
  • Active listening skills
  • MS Windows proficient
  • Inventory control procedures
  • Computer literate
  • Troubleshooting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Pharmacy Resolution Technician Tier 2

Walmart
03.2023 - Current

Internal Support Group

Maximus Federal Services
06.2022 - Current

Tier 2 Customer Service Representative

Maximus Federal Services
08.2020 - 06.2022

Preschool Teacher

Simply Kids Preschool
05.2016 - 08.2020

Backroom Inventory Associate

Walmart
03.2015 - 07.2016

Associate of Applied Science - Education Administration

Erwin Technical College

Associate of Arts - Culinary Arts

Sistema Universitario Ana G Mendez - Universidad Del Este

High School Diploma -

Dr Pedro Albizu Campo
Zachira Flores Martinez