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Knowledgeable and dedicated customer service professional with extensive experience in the service sector and medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain members satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Experienced customer service advocate specializing in medical claims management, with a track record of enhancing customer satisfaction at Health Care Service Corporation. Proficient in using Salesforce and CRM systems to resolve complex issues and improve operational processes. Recognized for exceeding performance targets and fostering teamwork.

Proven achiever with extensive experience in customer service and administrative support, notably at United Health Group. Excelled in complaint resolution and data entry, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional problem-solving abilities and Microsoft Office Suite proficiency, consistently exceeding performance targets. Skilled in fostering team collaboration and implementing process improvements, contributing to a positive work environment and superior service delivery.


  Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
  Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
  Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing.
  Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Adept at transforming customer interactions into memorable experiences, I leveraged my problem-solving abilities and Microsoft Excel proficiency at Qualfon to enhance service quality. Specializing in complaint resolution and administrative support, I consistently contributed to sales growth and customer satisfaction, underscoring my commitment to excellence and results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Ashelly Sanchez

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Customer Service Advocate

Cashier Assistant

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Associate Degree In Nursing - Nursing

High School Diploma - Nursing

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Customer Service Advocate

Cashier Assistant

Associate Degree In Nursing - Nursing

High School Diploma - Nursing

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