Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zack Faas

Elizabethtown,KY

Summary

IT professional with significant experience in troubleshooting, network administration, and system maintenance, seeking a challenging and rewarding career with a company where I can further strengthen my existing knowledge and skills and perform in a manner that benefits both myself and the organization. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.



Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Analyst

Magna Seating
01.2025 - Current
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Improved team productivity with implementation of agile methodologies.
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
  • Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
  • Optimized system performance by conducting regular audits and resolving identified issues.
  • Increased user satisfaction by providing comprehensive IT support and training.
  • Enhanced system reliability by conducting regular software updates and hardware maintenance.
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
  • Ensured compliance with regulatory requirements, conducting periodic IT audits.

IT Technician

MAGNA Seating
03.2022 - 12.2024
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
  • Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
  • Improved IT support efficiency, creating detailed documentation for common issues and solutions.
  • Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
  • Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
  • Installed and configured operating systems and applications.
  • Developed customized reports using SQL queries for management review and decision-making purposes.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
12-2026

Associate of Applied Science - Information Technology

Elizabethtown Community And Technical College
Elizabethtown, KY
12-2023

Skills

  • Network security
  • Information security
  • Helpdesk services
  • LAN/WAN
  • TCP/IP
  • Network troubleshooting
  • Wireless networking
  • Operating system management
  • Server maintenance
  • Application support
  • Computer diagnostics
  • Hardware and software configuration
  • Database monitoring
  • Stored procedures
  • SQL Database Usage
  • Structured query language (SQL)

Certification

  • CompTIA A+
  • CompTIA Net+
  • CompTIA Security+

References

Available upon request

Timeline

IT Analyst

Magna Seating
01.2025 - Current

IT Technician

MAGNA Seating
03.2022 - 12.2024

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

Associate of Applied Science - Information Technology

Elizabethtown Community And Technical College

Similar Profiles

CREATE PROFILE