Zack Hughes
Palatine,Illinois
Summary
ClickList Associate with expertise in customer service and order fulfillment. Proven track record in accurate picking, packing, and timely delivery of online orders, along with effective inventory management. Strong communication skills, and quick adaptability to new technology that enhances operational efficiency. Consistently recognized for delivering high quality customer service and meeting demanding work timelines and standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
ClickList Associate/Grocery Team Member
Mariano's
Arlington Heights, Illinois
04.2025 - Current
- Operate material handling equipment to efficiently pick and organize orders.
- Expedite the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Organize racks to enhance store appeal, boost customer engagement, and improve product visibility.
- Assist customers in locating items, ensuring seamless shopping experiences, and satisfaction.
- Utilize store systems to verify product availability, improving customer service efficiency.
- Coordinate with team members to optimize shelf organization, driving increased customer engagement, and boosting merchandise visibility.
- Maintain accurate records of stock levels and product placement, supporting efficient store operations, and minimizing discrepancies.
- Process customer orders quickly and efficiently for online grocery pickups.
Order Fulfillment/General Merchandise Expert
Target
Palatine, Illinois
11.2024 - 09.2025
- Manage inventory levels to ensure product availability, resulting in improved customer satisfaction and reduced stockouts.
- Foster teamwork among staff during peak hours, enhancing service efficiency and creating a positive shopping experience.
- Execute daily merchandising tasks with precision, ensuring compliance with brand standards and boosting visual appeal.
- Analyze customer buying patterns to optimize stock levels, leading to measurable improvements in turnover rates.
- Streamline inventory management processes, significantly reducing stock discrepancies and enhancing product availability for customers.
- Implement a new inventory tracking system, reducing discrepancies and ensuring optimal stock levels for a seamless shopping experience.
- Conduct in-depth analysis of sales trends, enabling proactive inventory adjustments that resulted in noticeable improvements in product availability.
- Execute merchandising plans with meticulous attention to detail, ensuring compliance with brand standards and elevating store presentation.
Store driver/Sales associate
Advanced Auto Parts
Palatine, Illinois
09.2024 - 06.2025
- Delivered auto parts, boosting customer satisfaction and fostering repeat business.
- Increased sales by promoting products effectively to customers.
- Assisted customers with auto part inquiries, enhancing purchase decisions.
- Resolved delivery issues swiftly, ensuring timely service and customer loyalty.
- Collaborated with team to improve operations, achieving measurable enhancements.
- Streamlined delivery routes, significantly improving on-time performance and ensuring customer satisfaction through reliable service.
- Implemented a new inventory tracking system, reducing stock discrepancies and improving overall order accuracy for the sales team.
- Promoted product knowledge among staff, resulting in increased sales through effective customer engagement and tailored recommendations.
Education
High School Diploma -
Palatine High School
Palatine, IL05-2019
No Degree - Graphic Design
William Rainey Harper College
Palatine, IL01.2019
Skills
- Efficient Product Packaging
- Detail Oriented Data Management
- Customer Engagement
- Transaction Management
- Meticulous Project Oversight
- Quality Assurance
- Efficient Order Processing
- Product Replenishment
- Effective Time Management
- Cash Management
- Physical Strength
- Standard Operating Procedures
- Finalization Processes
- Effective Communication
- Quality Control Management
- Forklift Operation Expertise
- Strategic Route Optimization
- Inventory Management
- Supply Chain Coordination
- Retail Management
- Market Analysis
- Retail Merchandising
- Client Engagement
- Workplace Safety
- Data Management
- Computer Skills
Certification
- Servsafe Certification at Wendy's
- Certified Forklift Operator at Cadence
Timeline
ClickList Associate/Grocery Team Member
Mariano's
04.2025 - Current
Order Fulfillment/General Merchandise Expert
Target
11.2024 - 09.2025
Store driver/Sales associate
Advanced Auto Parts
09.2024 - 06.2025
High School Diploma -
Palatine High School
No Degree - Graphic Design
William Rainey Harper College