Zack Mattingly
Lakewood,CO
Summary
Professional in hospitality industry with proven track record in providing exceptional service and maintaining high standards. Adept at managing guest interactions, handling equipment, and ensuring smooth operations in fast-paced environments. Strong focus on teamwork and results, demonstrating flexibility and reliability. Skilled in problem-solving, customer service, and maintaining organized workspaces.
Overview
4
4
years of professional experience
Work History
Bag Room Attendant
Seagate
01.2022 - Current
- Demonstrated commitment to safety by conducting regular inspections of golf carts, identifying potential issues before they escalated.
- Enhanced member experience by promptly cleaning clubs after rounds of golf, keeping equipment in pristine condition.
- Actively contributed towards a positive work culture within the team through open communication channels and collaborative problem-solving approach.
- Entrusted with maintaining the security of member property within the bag room area, upholding club standards for safety and privacy.
- Provided excellent customer service, addressing member needs promptly and courteously.
- Balanced multiple duties simultaneously during peak hours, effectively prioritizing tasks to meet demands without compromising quality.
- Collaborated with fellow staff members to ensure seamless transitions between various services offered at the club.
Food Truck Operator
Brocks BBQ
01.2021 - 05.2021
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Assisted food prep and assembly on line and served many customers per day.
Volunteer
Food Banks
04.2021 - 04.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
BBA - Business Management
Florida Atlantic University
Boca Raton, FL05.2026
High School Diploma -
Lyman Highscool
Longwood Fl05.2022
Skills
- Patience and Empathy
- Reliability and punctuality
- Strategic Planning
- Staff Management
- Initiative and Self-Motivation
- Shipping and receiving
- Heavy Lifting
- Guest Services
- Training and mentoring
- Guest Relations
- Professional Appearance
- Team Oversight
- Point-of-sale system operation
- Cash handling experience
- Team Leadership
Timeline
Bag Room Attendant
Seagate
01.2022 - Current
Volunteer
Food Banks
04.2021 - 04.2021
Food Truck Operator
Brocks BBQ
01.2021 - 05.2021
BBA - Business Management
Florida Atlantic University
High School Diploma -
Lyman Highscool
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