Zack Priestley
Eagle Mountain,UT
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
Work History
MANAGER - PROJECT MANAGEMENT
GOTO
06.2022 - Current
- Oversee a team of 6 Project Managers at GoTo
- Increased team SLA from 62% to 85% of projects completed with 90 day SLA in year 1.
- Maintained team SLA of projects handed off within 115 days at 90%.
- Promoted customer centric initiatives by promoting company/project management best practices.
- Developed a customized coaching plans for each individual team member around career objectives.
- Fostered a culture of support and trust through weekly one on one meetings.
PROJECT MANAGER
LOGMEIN/GOTO
04.2019 - 06.2022
- Enterprise level project manager.
- Run 10-15 projects concurrently, spanning 1 month, to 2 years.
- Experience across multiple industries including automotive, healthcare, construction, and technology
- Working cross-functionally with multiple teams within the GoTo organization.
- Responsibilities include facilitate project meetings, monitoring risks, define scope, timeline accountability, costs, and manage all project resources.
SYSTEM TRAINER
JIVE COMMUNICATIONS/LOGMEIN
06.2018 - 04.2019
- Assist customers with developing training, communication, troubleshooting, and onboarding.
- Establish effective communication with customers on terminology pertinent to the VOIP industry.
- Hold weekly training courses with customers, and ensure their questions are answered via phone and email.
ACQUISITIONS
JIVE COMMUNICATIONS
04.2018 - 06.2018
- Hybrid account manager that assists with onboarding customers' previous phone system to the Jive communications platform.
- Ensure a smooth transition while managing multiple moving parts including number ports, phone provisioning, portal creation, and troubleshooting.
- Establish effective communication via email and by phone.
- Assist with conflict resolution daily.
FULFILLMENT
JIVE COMMUNICATIONS
04.2015 - 04.2017
- Assist with ordering and porting phone numbers to Jive communications.
- Resolve conflicts with answering urgent calls, routing numbers, emailing customers with updates on their orders, work partners to help port numbers over to the Jive system, and working cohesively with members of the Fulfillment team while working independently on my own tickets.
- Develop rejection checklist for the team.
Education
PMP CERTIFICATION -
PROJECT MANAGEMENT INSITITUTE
02.2023
BACHELOR OF SCIENCE - Human Performance Management Sports And Recreation
WEBER STATE UNIVERSITY
04.2014
ASSOCIATE OF SCIENCE - General Studies
WEBER STATE UNIVERSITY
04.2012
Skills
- Management
- Project Management
- Customer Success
- Relationship Building
- Risk Mitigation
- Communication
- Onboarding
- Ownership
- Problem Solving
- Planning
- Coachable
Timeline
MANAGER - PROJECT MANAGEMENT
GOTO
06.2022 - Current
PROJECT MANAGER
LOGMEIN/GOTO
04.2019 - 06.2022
SYSTEM TRAINER
JIVE COMMUNICATIONS/LOGMEIN
06.2018 - 04.2019
ACQUISITIONS
JIVE COMMUNICATIONS
04.2018 - 06.2018
FULFILLMENT
JIVE COMMUNICATIONS
04.2015 - 04.2017
PMP CERTIFICATION -
PROJECT MANAGEMENT INSITITUTE
BACHELOR OF SCIENCE - Human Performance Management Sports And Recreation
WEBER STATE UNIVERSITY
ASSOCIATE OF SCIENCE - General Studies
WEBER STATE UNIVERSITY
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