Zack Thomas
Newark
Summary
Always driven to deliver results and adhere to policies and procedures. Works well with a team to provide troubleshooting including in high demand environments. Works well with end customers, vendors, and other employees to find root cause and/or repair solution. Results-oriented mindset helps making meaningful contributions and advancing organizational goals.
Overview
2027
2027
years of professional experience
Work History
Director of IT and Safety
Federal Elite Heating & Cooling
11.2019 - Current
- Oversaw IT and Safety for multiple companies under one umbrella.
- Led IT strategy development to enhance operational efficiency and support business objectives.
- Implemented cloud-based solutions, improving system accessibility and collaboration across departments.
- Managed cybersecurity initiatives, protecting sensitive data and ensuring compliance with industry standards.
- Directed technology budgeting and resource allocation for streamlined project execution.
- Oversaw IT infrastructure upgrades, enhancing performance and reliability of services provided to clients.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
- Conducted regular safety audits and inspections to identify potential hazards.
- Trained staff on safety practices and emergency response procedures, enhancing workplace safety culture.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Trainer for Ohio Drug Free Safety Program.
- Ensured completion of safety training by all employees and provide necessary training reports to ISN and Avetta.
- Participate in Ohio BWC Safety Council in Muskingum County.
Programmer Lead Technician
Security Contractors, LLC
04.2010 - Current
- Installed and configured security, fire, surveillance, and access control systems in commercial, industrial, and public properties.
- Conducted routine maintenance and troubleshooting on various security equipment.
- Collaborated with clients to assess security needs and provide tailored solutions.
- Trained junior technicians on installation procedures and safety protocols.
- Performed site surveys to evaluate existing security infrastructures for upgrades or enhancements.
- Maintained detailed records of completed work orders, allowing for efficient tracking of service history and warranty information.
- Assisted in the development of customized security solutions, tailoring components based on individual client specifications.
- Installation Design and Programming of access control systems for large commercial facilities including national retail, data center, schools, university, athletic facilities and stadiums.
Premises Technician
AT&T
2007 - 04.2010
- Installed and maintained telecommunications equipment for optimal connectivity.
- Provided technical support for customers, addressing inquiries and resolving service problems promptly.
- Documented installation processes and service calls to maintain accurate records and improve workflow efficiency.
- Member of Presidential Escalations Team.
- Troubleshoot, install and repair of Fiber, and copper lines feeding residential and commercial properties. providing pair bonded internet and phone based services.
Education
Associate of Applied Science - IT Specialist With Cybersecurity Speciality
University of Alaska Fairbanks
Fairbanks, AK2027
GED -
Watkins Memorial High School
Pataskala, OH2004
Skills
- Technical support management
- IT infrastructure management
- IT asset management
- IT compliance
- Project management
- Network administration
- Problem-solving abilities
- Adaptability and flexibility
- Hardware troubleshooting
Timeline
Director of IT and Safety
Federal Elite Heating & Cooling
11.2019 - Current
Programmer Lead Technician
Security Contractors, LLC
04.2010 - Current
Premises Technician
AT&T
2007 - 04.2010
Associate of Applied Science - IT Specialist With Cybersecurity Speciality
University of Alaska Fairbanks
GED -
Watkins Memorial High School