Zack Wallin
La Grange,IL
Summary
Driven and dynamic professional with a proven track record at The Hampton Social, enhancing operational efficiency and fostering team cohesion. Excelled in training and mentoring, alongside managing critical processes and procedures. Known for exceptional multitasking, prioritizing, and staff development skills, significantly boosting customer satisfaction and repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Supervisor/Bartend/Server
The Hampton Social
07.2019 - Current
- Collaborated with cross-functional teams to develop new processes that increased operational efficiency.
- Acted as a liaison between upper management and frontline employees, addressing concerns or issues promptly while ensuring that all parties were informed of relevant updates.
- Maintained a clean, organized store environment, contributing to enhanced customer satisfaction levels.
- Coordinated staff meetings to share updates on company initiatives, address concerns, and foster open communication among team members.
- Managed cash handling procedures, ensuring accurate accounting of daily transactions and minimizing discrepancies.
- Assisted customers with inquiries, providing excellent service that resulted in repeat business and positive word-of-mouth referrals.
- Trained new employees on company policies and procedures, ensuring consistent service quality across the team.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
Busser/Dish Washer
Al's Char-House
03.2016 - 03.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
No Degree - Criminal Justice
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Lions Township Highschool
La Grange, IL06.2019
Skills
- Goal-Oriented
- Training and mentoring
- Processes and procedures
- Staff Development
- Multitasking and Prioritizing
- Team Building and Motivation
Certification
- ServeSafe Certified
- Basset Certified
Timeline
Key Supervisor/Bartend/Server
The Hampton Social
07.2019 - Current
Busser/Dish Washer
Al's Char-House
03.2016 - 03.2018
No Degree - Criminal Justice
College of DuPage
High School Diploma -
Lions Township Highschool
- ServeSafe Certified
- Basset Certified
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