Zack Wiltanger
Cheyenne,WY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Sales & Service Specialist
Cheyenne Frontier Days
Cheyenne, WY
07.2022 - Current
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Greeted customers to determine wants or needs.
- Built positive relationships with customers through effective communication skills.
- Increased profits by upselling and cross-selling to existing customers.
- Encouraged repeat business by developing strong rapport with customers.
- Received and processed client payments and updated accounts.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Described merchandise and explained use, operation and care.
- Answered incoming customer inquiries, providing product and service information.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided technical support for customers regarding product installation and operation.
- Handled irate customers smoothly to achieve performance targets.
- Assisted customers with the selection of products and services that best met their needs.
- Resolved customer complaints in a timely manner, escalating issues when necessary.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lawn Care Business Owner
WUSHU Mowing
Cheyenne, WY
05.2020 - 07.2023
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Maintained service excellence, working closely with clients to quickly address needs and resolve issues or complaints.
- Determined pricing for products or services based on costs and competition.
- Trimmed or edged around flower beds, walks, or walls.
- Trimmed flowers and cleaned flower beds.
- Performed regular mowing, edging, trimming, aerating, overseeding and fertilizing services for residential and commercial customers.
Education
High School Diploma -
Cheyenne Central High School
Cheyenne, WY05-2023
Bachelor of Science - Business Administration And Management
University of Wyoming
Laramie, WYSkills
- Goal-Oriented
- Lead Generation
- Product Knowledge
- Customer Assistance
- Honest and Dependable
- Flexible Hours
- Cash Register Operation
- Creative Thinking
- Speech Clarity
- Exceeding Customer Expectations
- Basic Mathematics
- Team Leadership
- Ability to Lift 40 Pounds
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Relationship Building
- Adaptable and Flexible
- Team Cooperation
- Positive Customer Engagement
- Engaging With Diverse Customers
- Excellent Written and Verbal Communication
- Customer Service
Timeline
Sales & Service Specialist
Cheyenne Frontier Days
07.2022 - Current
Lawn Care Business Owner
WUSHU Mowing
05.2020 - 07.2023
High School Diploma -
Cheyenne Central High School
Bachelor of Science - Business Administration And Management
University of Wyoming
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