Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Amy Schooler

Sales & Customer Relations
Gold Canyon,AZ

Summary

Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in Automotive, Transportation and Aviation Industries.

Overview

17
17
years of professional experience
1
1
Language

Work History

Sales & Service Specialist

AAMCO
12.2018 - Current
  • Consistently double shop revenue YOY over past 6 years.
  • Maintain 60% (GPM) Gross Profit Margin.
  • Listen to customer to identify and recommend optimal repairs.
  • Assist customers with different financing options promoting better customer retention as well as new referrals.
  • Deliver energetic responses to customers in-store and by telephone, exceeding customer expectations.
  • Liaise between aftermarket Warranty Companies and the customer to offset costs.
  • Communicate with suppliers for cost effective pricing; purchase parts, assuring lower costs to customers and increasing shop profit margin.
  • Manage technicians' workflow to maximize efficiency while maintaining stronger and healthier work environment.

Customer Service Manager

Vision Express/Wrag-Time Transportation
05.2013 - 12.2018
  • Resolved 95% customer complaints while prioritizing satisfaction yielding customer loyalty.
  • Supervised 15 employees, assessed performances, determined training needs in order to decrease process lags.
  • Negotiated contracts with 25 outside carriers to minimize costs to company and customers.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Proficient in billing and 100% customer relations increasing sales and customer retention.
  • Communicated with Sales Team to assure customer satisfaction creating highly motivated team members focused on mutual success and productivity.

Office Manager

Roadrunner Transportation Systems Inc.
09.2011 - 04.2013


  • Managed accounts and generated reports to track company progress.
  • Established workflow processes, monitored daily employee productivity to 50 calls per day at 95% no drop, and implemented modifications to improve overall performance of personnel.
  • Improved safety procedures to promote 100% employee well-being and protect company from potential liability.
  • Trained 25 employees in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired 5 employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Senior Buyer

Aero Inventory, LLC
08.2007 - 08.2011
  • Collaborated with vendors regarding inventory needs and negotiated prices to boost profit margins.
  • Standardized reporting and analysis; instituted corrective action to keep inventory records current.
  • Placed purchase orders with accurate pricing, deadlines and specs to maintain intercompany inventory increasing on time ratio.
  • Tracked shipments and prepared spreadsheets detailing item information.
  • Communicated with domestic and International warehouses on parts and level of urgency.
  • Managed critical parts transportation for AOG (Aircraft on Ground), minimizing delays achieving on time departure within 92%-95%

Education

Bachelor of Arts - British Literature

U.C. Berkeley
Berkeley, CA
05.2001 -

Skills

    Sales Management & Leadership

undefined

Software

Microsoft Office, Excel, Mitchell One, All Data, Quickbooks

Interests

Sierra Club, WTC Class, LNT & Navigation

Lyrics, Guitar, History of Musical Artists All Genres

Reading Thrillers & Ultra Athletic Accounts

Cooking Quick Healthy Meals

Mentoring, Guidance & Leadership

Public Speaking for Large Focus Groups

Writing Fiction, Poetry & Lyrics

Timeline

Sales & Service Specialist

AAMCO
12.2018 - Current

Customer Service Manager

Vision Express/Wrag-Time Transportation
05.2013 - 12.2018

Office Manager

Roadrunner Transportation Systems Inc.
09.2011 - 04.2013

Senior Buyer

Aero Inventory, LLC
08.2007 - 08.2011

Bachelor of Arts - British Literature

U.C. Berkeley
05.2001 -
Amy SchoolerSales & Customer Relations