Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Wallace

Cincinnati,OH

Summary

With a proven track record at Roto-Rooter Plumbing & Drain Services, I excel in driving sales growth and leading teams to surpass revenue targets. My expertise in sales, management and professional training, coupled with a commitment to safety and process improvements, has consistently contributed to achieving and exceeding employer-desired outcomes.

Overview

35
35
years of professional experience

Work History

Sales & Service Specialist

Roto-Rooter Plumbing & Drain Services
Fort Lauderdale, FL/, Cincinnati, OH
01.2023 - Current
  • Consistently exceed revenue and sales targets by delivering outstanding plumbing services.
  • Drive company sales growth by successfully upselling excavation and hydro jetting services.
  • Maintain a flawless safety record by strictly adhering to all safety standards and protocols.

Excavation Manager

Roto-Rooter Plumbing & Drain Services
Baltimore, MD
03.2022 - 12.2022
  • Led a team of sales professionals, excavation technicians, plumbers, and equipment operators.
  • Spearheaded weekly sales meetings to achieve a $200K weekly revenue target.
  • Conducted field safety observations to reinforce a safety-first culture and regulatory compliance

Plumbing Production Manager

Roto-Rooter Plumbing & Drain Services
Baltimore, MD
01.2021 - 03.2022
  • Managed daily operations of a 75-member team, generating $400K in weekly revenue.
  • Optimized and relaunched the Rookie Program, integrating leadership development and advanced customer service training to accelerate team growth.
  • Led a 13-week training program for new apprentices and Certified Trainers.
  • Directed sales and service training, exceeding the company’s $6K weekly revenue goal per technician.
  • Strengthened commercial client relationships, expanding business opportunities.
  • Contributed to the branch’s recognition as the 2021 Southeast Region Branch of the Year.

Plumbing Production & Safety Manager

Roto-Rooter Plumbing & Drain Services
Fort Lauderdale, FL
03.2019 - 01.2021
  • Oversaw a 40-member team, generating $170K+ in weekly revenue.
  • Developed and launched the company’s first Leak Detection department, adding $60K+ in weekly revenue.
  • Led monthly sales meetings with excavation and water restoration teams.I
  • Implemented technician improvement plans to enhance performance and service quality.
  • Managed safety protocols, including incident reporting and new hire orientations.
  • Contributed to multiple Branch of the Year awards:
    • 2019 National Branch of the Year
    • 2018 & 2019 Southeast Region Branch of the Year

Field Training Manager

Roto-Rooter Plumbing & Drain Services
Fort Lauderdale, FL
07.2018 - 03.2019
  • Trained and mentored first-year technicians to meet revenue, sales, and safety benchmarks.
  • Expanded and refined the Rookie Program to enhance training strategies.
  • Developed new technician onboarding initiatives, improving retention and performance.
  • Helped secure the 2018 Southeast Region Branch of the Year award.

Sales & Service Specialist

Roto-Rooter Plumbing & Drain Services
Fort Lauderdale, FL
08.2017 - 07.2018
  • Consistently exceeded revenue and sales targets by delivering exceptional plumbing services and customer-focused solutions.
  • Proactively sold additional services, including excavation and hydro jetting, contributing to overall company revenue growth.
  • Trained and mentored new plumbing hires as part of the company’s structured 13-week training program, ensuring skill development and service excellence.
  • Maintained a spotless safety record by strictly adhering to all safety standards and protocols, fostering a culture of compliance and workplace safety.

Field Training Coordinator

Roto-Rooter Plumbing & Drain Services
Cincinnati, OH
10.2015 - 08.2017
  • Developed and launched the Rookie Program, standardizing training for new technicians.
  • Established performance benchmarks for close rates, revenue growth, and safety.
  • Key contributor to the branch earning:
    • 2016 Central Region Branch of the Year
    • 2017 National Branch of the Year

Sales & Service Specialist

Roto-Rooter Plumbing & Drain Services
Cincinnati, OH
02.1990 - 10.2015
  • Provided exceptional plumbing services, consistently surpassing revenue targets.
  • Earned certification through the Certified Field Training program.Successfully sold excavation and hydro jetting services, contributing to company growth.
  • Maintained an exemplary safety record by adhering to strict standards and protocol

Education

High School Diploma -

Mt. Healthy High School
Cincinnati, OH
06-1987

Skills

  • Sales & Revenue Growth: Sales management, upselling, close rate optimization
  • Team Leadership & Training: Mentorship, coaching, program development
  • Operations & Safety: Process improvements, safety auditing, compliance
  • Plumbing Expertise: Residential & commercial services, excavation, hydro jetting

Timeline

Sales & Service Specialist

Roto-Rooter Plumbing & Drain Services
01.2023 - Current

Excavation Manager

Roto-Rooter Plumbing & Drain Services
03.2022 - 12.2022

Plumbing Production Manager

Roto-Rooter Plumbing & Drain Services
01.2021 - 03.2022

Plumbing Production & Safety Manager

Roto-Rooter Plumbing & Drain Services
03.2019 - 01.2021

Field Training Manager

Roto-Rooter Plumbing & Drain Services
07.2018 - 03.2019

Sales & Service Specialist

Roto-Rooter Plumbing & Drain Services
08.2017 - 07.2018

Field Training Coordinator

Roto-Rooter Plumbing & Drain Services
10.2015 - 08.2017

Sales & Service Specialist

Roto-Rooter Plumbing & Drain Services
02.1990 - 10.2015

High School Diploma -

Mt. Healthy High School

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