Zack Young
Summary
My professional working career has provided me a multitude of skills and helpful knowledge to assist me in any industry. The ability to multi-task at work efficiently and manage time effectively is what has made me successful in various jobs I have worked - they are both integral to success in most industries. Personally, I thrive better in environments/situations that are fast-paced, pressuring, challenging, and self-motivating - despite the fact that I continuously caved to the pressure in team sports growing up...I digress but you live and you learn.
Overview
7
7
years of professional experience
Work History
Transportation Sales
East-West Express
Villa Rica, GA
03.2023 - 02.2024
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Developed strong rapport with customers and created positive impression of East-West.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Forged strong partnerships with industry influencers to elevate brand reputation within the transportation market.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Lead Regional Planning
East-West Express
Villa Rica, GA
01.2018 - 03.2023
- Ensured compliance with federal transportation regulations through diligent record keeping and adherence to safety standards.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
Recreation Supervisor
Boundary Waters Aquatic Center
Douglasville, GA
01.2017 - 01.2018
- Supervised staff during evening hours.
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Conducted inspections of facility grounds, external structure, pool systems and equipment.
- Resolved conflicts between employees using effective communication and negotiation skills.
Education
Bachelor of Science - Sports Management
University of West Georgia
Carrollton, GA12.2016
Skills
- Account Management
- Sales strategy development
- Contract Negotiations
- Networking
- Sales process
- Interpersonal communication skills
- Systems and software expertise
- Up-selling
- Cold-calling
- CRM proficiency
- Prospecting
- Customer Retention
Timeline
Transportation Sales
East-West Express
03.2023 - 02.2024
Lead Regional Planning
East-West Express
01.2018 - 03.2023
Recreation Supervisor
Boundary Waters Aquatic Center
01.2017 - 01.2018
Bachelor of Science - Sports Management
University of West Georgia