Zackary Converse
Omaha,NE
Summary
With a proven track record at Toast, I excel in customer service excellence and technical proficiency, adeptly handling customer inquiries and resolving complex issues. My contributions to the 2024 Triage Pilot and exceptional ability in multitasking have consistently surpassed performance metrics, showcasing my communication skills and commitment to excellence.
Overview
2
2
years of professional experience
Work History
Customer Care Specialist
Toast
Omaha, NE
11.2022 - Current
- Provided timely responses to customer questions and complaints in a professional manner.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Consistently pushing above floor metrics for the last two years in this role.
- Contributed to the 2024 Triage Pilot
- Contributed to Campaign A Slack Support
Education
High School Diploma -
Lincoln North Star
Lincoln, NE05-2021
Skills
- Customer service excellence
- Call center experience
- Technical Proficiency
- POS systems expert
- Communication Skills
- Multitasking
- Trained in Salesforce
Accomplishments
- April 2024 Care Expediter
Timeline
Customer Care Specialist
Toast
11.2022 - Current
High School Diploma -
Lincoln North Star
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